How to add new email to automated series campaign?

Kari-AstriD
Participant
0 Votes

I can see in 2019, the help forum said that this wasn't possible - but almost three years on, there must be a way to add a new email to an existing automated series? 

 

 

1 REPLY 1
William_A
Administrator
0 Votes

Hello @Kari-AstriD ,

 

At this time, there isn't a way to add new steps to an automation series after it's been made live. You can edit existing email steps, but to add additional steps, you'd need to create a new series (either fresh or copied), or send the new step as a regular email to those contacts that've completed the series. If you need to add steps in the middle of other steps, then you'd need to go with the new series option.

 

I've tracked the known feature request to your account and submitted it to the engineers. If and when they have an update regarding this automation functionality, they'll notify you directly.


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William A
Community & Social Media Support