Hello @Patriciaj34 ,
Does logging out and back into the app show the images? Does uninstalling and reinstalling show them? Have you tried re-uploading the images? Are there currently any restrictions on our app's ability to connect with your device's image folders / apps?
Hi @Patriciaj34 ,
I certainly apologize that you are running into issues with the Library, and we'd love to do whatever we can to help resolve them. Our system is designed to hold deleted images in the "trash" file, though they can be deleted permanently if manual action is taken to do so.
If the images are showing as uploaded, and not giving you an error upon upload, they absolutely should be showing in the library, as long as they are .jpg, .jpeg, .gif or .png files. At this point, I would recommend giving our support team a call, as they can troubleshoot with you in real time. You can reach them by phone or by chat.
I have been on the phone with your help staff and they tell me it my browser which is absurd. They say I need to upload Firefox as an Incognito Browser. Why?
Nothing loads into the email. Not even photos were have used repeatedly in the past. Fix your system. This has happened in the past and it just goes away. Why?
As explained when you emailed us back yesterday, testing in Incognito is a troubleshooting method to see if the issue is something more basic like a caching error or incompatible browser extension. Our website does work on Safari, and I'm able to work perfectly fine in Safari even now. Looking at your account, you've only had a quick support chat regarding this recent issue, but I'm not finding any phone call cases related to it.
Please continue with basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please actually call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.
"Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - NickSee Article
The holidays have come and gone. For many seasonal businesses, this means the rush of shoppers has decreased as well. Instead of turning off the lights and waiting for spring, make your email marketi...See Article