New User test emails wont send

Participant

New User test emails wont send

I just signed up for Constant Contact today and my test email is not being delivered.  Any thoughts

1 REPLY 1
Moderator

Hi @FirstNameL088120 

 

I can see you were also able to speak with our deliverability agents directly on this experience. Although that team was able to assist, we wanted to make sure our response was shared here in the Community as well. Our support was able to determine your domain is currently employing a DMARC policy that is causing your mail sent through a third-party sender (like Constant Contact) to go to spam. This team suggested implementing a DKIM key. This tool is an email authentication technique that allows the receiver to check that an email was indeed sent and authorized by the owner of that domain. Though we're unable to assist with the implementation of the DKIM key, our Account Review department is available by phone if you have any additional questions about the information we've provided.


Frankie.P
Community & Social Media Support

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