Hello and thank you for reaching out to The Community. In order to help maintain your account's security we cannot directly assist with matters of your account such as this request. That being said I can send a case into our Billing Team. This process could take upward of four business days to complete. If you needed a quicker turnaround time you can also call our Billing Team directly by phone and they can assist you through this process. If there is anything else we can assist with please do not hesitate to ask!