We have a newsletter that's ready to go out, but an old photo keeps appearing when we send a test of it. It's not in the newsletter as a draft so we can't delete it that way. We rebuilt/designed the whole newsletter, but couldn't get rid of it. Anyone have this experience? How do we handle it?
Thank you for reaching out to the Community! I do apologize that you are having this experience with your email newsletter. Can you please try sending yourself a test in a different browser to troubleshoot why this may be happening? Also, can you please try to delete the incorrect image in your library and then sending yourself a test to see if that fixes this? Thank you!
I actually did both of those things and it kept happening. It was very strange, and has apparently happened once before (a colleague had the same experience; interestingly, it was the same experience with the same image). The image that was occurring is nowhere in our image library any longer and didn't appear when I was drafting the newsletter, but suddenly appeared when I previewed it or sent myself a test email. I tried eliminating all of the images and text around it, and it still kept appearing.
I ended up solving it by entirely rebuilding the newsletter in a fresh template, but obviously that took a bit of time. I'd love a quicker solution if it happens again. It seemed like a true bug. There was nothing I could do or delete that seemed to solve it, so I had to abandon it.
I am happy you were able to find a solution. If this does happen again, we would need to see a screenshot of the issue and we would want to go into your account and test to see if we could replicate the issue. Please reach back out to us if this does happen again! Thank you.