Saving an article

BarbaraS866
Participant

I keep saving articles into a newsletter I'm writing, and when I make an error and hit "undo," the entire article disappears, along with all the pics I've placed. Then if I hit redo, it brings back something from an earlier newsletter. I've placed the same article 5 times, hit "save," and the same thing keeps happening again and again. Anyone else having this problem? Very frustrating!

2 REPLIES 2
William_A
Moderator

Hello @BarbaraS866 ,

 

I'd advise calling our general support so they can perform live troubleshooting with you to narrow down the source of the issue, or submit a case to the devs. If you're unable to call in, for the sake of gathering info for our devs, could you please answer some of the following questions:

  • When you undo, are you tapping CTRL Z / CMD Z on your device, or clicking the undo icon up next to the Save icon in the editor?
  • What operating system and browser are you using?
  • Does this issue occur for brand new emails, or just copied ones? Does it seem to be targeting a specific set of blocks in the campaign, or is it affecting even freshly added blocks?
  • What steps were used to add the content? Are you copying and pasting the content from a Word file or PDF? Does clearing the formatting beforehand, and then pasting into the editor allow you to save without issue?

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William A
Community & Social Media Support
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Things seem to be working now. Thanks.

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