Tracking Forwards

[MaryR328]

Is there a way to track and see data related to campaigns recipients forward?

[William_D]

Hello @MaryR328 ,

At the moment, the only way to track this would be from the clicks and opens of contacts you already have, as their coded links will likely still be in place even after forwarding. However, this can vary from email client to email client as their methods of re-interpreting our code for forwards can alter some links and their tracking capabilities.

[MaryR328]

I have looked at the clicks and opens of contacts we already have (who were the recipients), but I don't see where the data distinguishes between initial recipient and recipient to whom the campaign was forwarded. Can you be more specific about where I would find the data?

[William_D]

Hello @MaryR328 ,

I apologize I wasn't as clear in my post. At this time there isn't a way to distinguish. If the links did manage to retain their tracking coding after the forwarding re-formatting, then it'd still show up as the original contact clicking and opening. The only distinguishing characteristic would be an unusually high number of opens / clicks for some of the contacts.