What does suspended mean?

VickiP9
Participant

What does suspended mean?

This is the first time I've used this media list from a client and I've never seen "suspended" in a bounced report. Can you tell me what that means?

1 REPLY 1
Frankie_P
Moderator

Hi @VickiP9 

 

We'd be happy to help clarify this bounce status! Email addresses get marked as Suspended after bouncing repeatedly as Non-existent. So it's always good to first check that these contacts are in fact correct. If these bounced emails are correct members of our Support can help with up to 7 email addresses. Any list longer than 7 we would suggest contacting our  Deliverability Specialists directly. We also have this article in our Help Center that goes over different types of bounces and how these can be fixed as well.


Frankie.P
Community & Social Media Support

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