subscribe and unsubscribe

PaulO072
Participant

subscribe and unsubscribe

I entered a email and name... but I put it in the wrong list. Then I found it and wanted to change to the correct list. I did not know that Unsubscribe would kick the person off my list. I would like to have the email restored because it was just my mistake. The person did not unsubscribe... Please restore  ... to my list ( I can't remember the exact name and don't want to go off this page) Please let me know when it is done. Thank you

1 REPLY 1
William_D
Moderator

Hello @PaulO072 ,

 

You can resubscribe the contact from within the dashboard. Otherwise, the easiest method for a contact to resubscribe to you, would be through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these processes is followed.


William D
Community & Social Media Support

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