Ability to un-enroll from MFA

[Donna_Munsen]

I couldn't even reply to this without jumping through your 'hoop'. I don't care your reasoning. I think we should have the option of opting out. I now have to figure out how this will work with our elderly people who don't have cell phones. Ridiculous! Did your insurance company demand you do this?

[Donna_Munsen]

Hello,

As part of our new and updated feedback statuses, we wanted to update this idea to Acknowledged. There is a lot of feedback within this one thread in particular, some of which was implemented, a few things planned to be improved, and a few that most likely won’t be planned for in the near future.

First, some additional background information and more information as to the “why” of this change. From some of the comments, it feels like that question hasn’t been answered sufficiently. What’s so important and secure about email newsletters anyway? This had to do with a rise in attempted account takeovers the last several years. That is, a bad actor has somehow gained access to some account credentials and attempts to get into your account to send a spam or phishing email to your customers - potentially looking like it is from you. To be clear, this wasn’t due to any sort of Constant Contact breach, but potentially re-using credentials for your account that were no longer secure. Spam is a lucrative industry, and your Constant Contact account can be a valuable target because given our sending reputation, bad actors gaining access to Constant Contact have a better chance of hitting the inbox and getting their malicious messages read. Especially if it comes targeted to your list, looking like it is from your organization. So adding additional security measures protects your business, your subscribers, and it protects our service to ensure only legitimate permission based mail is being sent out. In this sense, the addition of MFA has been a big success to stop these kinds of attempts.

Now to address some of the feedback. Admittedly, this was quite a big change in a small amount of time. Some organizations shared one set of account credentials for all users of the account, so the need to change behavior to add additional individual users was new and taxing. It's worth noting that if you add more users to your account they can have their own MFA device for authentication. The MFA process also needs some time to learn your device and what a “normal” login looks like for your organization. So, when it’s initially turned on you do get prompted more than you would under normal circumstances. If you still find yourself getting prompted for your MFA method on every login and you normally log in on the same device/network every time, that is not working as intended. Make sure you are not using an Incognito window every time, or please contact our support team to work out what the problem may be.

We have made changes to our MFA roll-out plan due in part to the feedback we received. We are working on the ability for self-recovery of MFA tokens, so if you lose your old device or need to update your MFA device you can do so without contacting our support team. All feedback received is actively reviewed and considered. We will continue to assess this feedback and make changes accordingly, which we will communicate to this thread.

[MarkS102]

This is no way to do business and we are going to look for another solution.  We have multiple users and with no other option, we are going to leave CC.

[JohnG0903]

I do not want this security overkill but cannot find a way to eliminate it. If I do not find a way I am going to cancel my account.

[DevonP79]

I do not like this feature and would prefer there be a setting that allows the user to turn it off. I am small business and I am the only user of this program at this time. I believe you ought to offer options.

[Caitlin_M]

Hi @ModaHealth  @MarkS102 and @MikeB246. All of you have unlimited users available for your accounts. You can create individual logins for these users and have set up their own MFA logins. 

[EmilyS0247]

Every time I log in, even though I use the same computer each time, I have to get a code.  How do I opt out of this?  Even our credit card processing company doesn't give us this much grief and a credit card number is a much bigger deal than an email address. 

[edenfoods]

How do I turn this off?

[ChanaA]

Yes please let me know how to opt out from MFA?

[CaryE56]

Hello, so I, personally, suppose you, as a provider of this service, received more than enough complaints regarding this issue, which might give you enough motivation to put some efforts toward it, these messages are all the way from 2 years ago. We need YOUR accountability toward this systemic issue and an answer/solution.

I NEED this turned off on my account too. Immediately. Any action must have a reverse ability as well. NO!?

[CalPubUtil]

unsubscribe from email thread.

[SusanM6616]

I would like to add my request to this string. Please make it possible (as soon as possible) to turn-off MFA. I signed up for this by mistake and I agree, it has become a hassle for me if I don't have my cell phone on my person when I am ready to work with constant Contact. It seems very odd that I am not able to disable this feature!