Increase step limit for Automated Path Builder

0 Votes

We have used the automated email function for years and found it very workable and flexible.


The new format recently developed is clearly a step back in flexibility and quality. Our automated emails have always run on a scheduled marketing plan for up to 90 days using 25 emails. Today we learned there is a maximum of 15 emails that can be used by counting the emails and the time delays.


Somebody failed to provide more in marketing but significantly less. Not a positive development for our organization. 


Second day to post about this poorly designed new automated system. Posting because spending more time with customer service because this system is lacking features the previous automated program gave us.


We are limited to 15 emails as we create emails and the time delays. Unsure if the previous was unlimited, but we would run 25 in some marketing plans. Now we find you do not have the options to have the emails delivered during a Monday-Friday period with a similar selection of time during the day. We do not want our emails delivered on days our offices are closed. 


All of this poorly designed product on the day I received notification there will be a modest 16% increase in our billing. Those using modest must be those who thought inflation at 9% was not that bad.


Been with CC about 10 years, but time to examine the market again. 

Status changed to: Acknowledged

Hi @CharlesF222. Thank you for the feedback about our new automated path builder tool. I definitely see how in cases like these, a larger step limit would be necessary. We've brought this up to our Product team. We can't guarantee a commitment to deliver on this request but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

Status changed to: Closed - Implemented

Update 5/28/2024:


All customers, regardless of plan, can have up to 50 steps in their automated path series.


There are no current plans to increase the number of steps beyond the 50 given. If we hear of any changes, we'll share them here.

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