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Canada?

Occasional Contributor

Canada?

Is is really necessary to ask me every time I sign on or off if I'm in Canada and making me click to close it?  Not a big deal but it's really annoying.  I figure you probably know if your customers are in Canada and if they are, I bet they know how to find the Canadian website.  

7 REPLIES 7
CTCT Employee

Re: Canada?

Hi @JimH96!

 

I'm very sorry that is happening to you! We'd like to help and get this to the folks who can troubleshoot it further for you. Can you email us at social_support(at)constantcontact(dot)com with your username, a link to this post, and any screenshots you can take of the issue? We'd like to try and replicate and see what we can do about it. Thank you very much for your understanding!

 

 

Gwendolyn B
Customer Engagement Specialist
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Member

Re: Canada?

Same thing happening here. It's been going on for months. I thought it was a new promotion and that it would go away, but it takes over my screen every time I go to log in. I'm certain that Canadians are intelligent enough to find their site without this popup hijacking the screen of existing customers. 

Highlighted
CTCT Employee

Re: Canada?

Hi @CaraB00,

 

I'm very sorry that the site is trying to redirect to the Canadian site. I understand how inconvenient it is to get that pop up. We really would like to research this issue further. If you could send us an email at social_support(at)constantcontact(dot)com with your username, a reference to this post, and the answers to these following questions:

1) Are you on a work network or a home network when accessing the site and it re-routes?

2) If you are on a work network, are you VPN'ed in to a server that is located in Canada?

3) If you are not on a work network, or if you are on a work network and NOT VPN'ed in, can you try to access the site on a different Internet network? 
If you can also take a screenshot, that would help as well. Thank you in advance for this information, and we look forward to troubleshooting this with you.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Participant

Re: Canada?

Gwendolyn,

Did you guys ever get a resolution to this pop-up? I get this 'Are you in Canada' pop up every single visit. I, my company and my ISP are all in Florida...quite far from Canada actually. After months of it, it's making me a little crazy! 

CTCT Employee

Re: Canada?

Hello @Metal.Industries,

 

We definitely don't want you to feel crazy! Thank you for bringing this to the Community! Can you please send us an email at social_support(at)constantcontact(dot)com with your username, referencing this post so that we can track this in your account?

 

Thank you so much! 


Amber_L
Community & Social Media Support

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Re: Canada?

Same. Honestly don't want to deal with sending screenshots. 

CTCT Employee

Re: Canada?

Hi @AssetFundersNetwork,

 

Thank you for letting us know you are experiencing this issue. I have created a case to track it in your account and you will be notified when there is a resolution.

Lucas_D
Community & Social Media Support

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