Hi Richard, I can not find this email in your account. Are you viewing the white space when you send the email out? Or are you seeing it in the edit view? Let me know or give Support a call at 1-866-289-2101. They are in the office until 11pm ET. Thanks, Marissa W. Community & Social Media Support Representative
All of a sudden, my newsletter is showing a HUGE space in an article block (above headline) where it wasn't a few days ago. This is not showing up in my preview, only when I test and send it out to others. Again - not doing it two days ago! Help! This has to go out this morning!!!!
Can you let me know which email this is? I'd also like to know what email client you are using to view the email? If you need immediate assistance, please call us at 1-866-289-2101.
Sure. It is September 2011 Newsletter - you will see that I have made a copy to see if I could "fix" it by re-doing an article block.
I am using Outlook. The others are as well. The funny thing is that it wasn't doing this a few days ago when I was editing. I went in today to add a picture and delete a block that we didn't need after all and then boom!
I copied the email, added a new article block, pasted the text in it and moved it up to where it needed to be where I deleted the problem block. It is working now - looks good. Still not sure what happened, but happy that it is ok to send out this morning. I'd be very happy if I could find out why this happened for future reference.
What type of document are you using. I'm going to private message you my email address. Can you attach the document and we will try to recreate the issue?
Hi Sharyn, Not all email clients are going to display the emails exactly as you see in the Preview. We send them the HTML that matches what you see in the Preview, however the individual email clients ( Yahoo, Outlook, etc ) then read the HTML as they wish. I did go into your account and sent a test email of your most recently sent email to my Outlook 2007, Yahoo and Gmail accounts and all match what is displayed in the Preview. Where are you viewing your email? Is it in Outlook 2003/2007, Gmail, etc? Are you viewing in an Internet Browser window ( Firefox, Internet Explorer)? I'd be happy to troubleshoot this with you or you can give our Support a call at 1-866-289-2101 at your convenience for immediate help. Thanks, Marissa W. Community & Social Media Support Representative
I am having this issue as well and was searching for a solution. I receive plenty of other e-newsletters from other companies & groups that seem to format correctly no matter where I view them (except cell phone of course). However, when creating enewsletters for my clients there are some issues. How are others avoiding this issue? I use a Firefox browser and an Ubuntu OS. Could that be the issue? This reflects on the sender's layout abilities and really throws them out the window sometimes. There must be some solution.