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My pics for FB posts not showing

Occasional Contributor

My pics for FB posts not showing

I'm purposely going out and finding specific pictures to include with my FB posts, which takes extra time, and when they're posted all that is showing up is our "generic" logo...which doesn't draw the attention that I wanted the post to have.
CTCT Employee

Re: My pics for FB posts not showing

Hello @TonyandPatriciaB,


Thank you for reaching out to the Community!


I am sorry that you have ran into this when posting your emails to that site. This is due to some recent changes on that social media site. They may choose a different thumbnail image for your post without your authorization. I wish that there was more that we could do to control which image populates when you post your emails to that social media site. Please Click Here for some more information on this issue.


As you see on the bottom of that article, we suggest selecting thumbnail images that are actually in that newsletter to increase the likelihood of your intended image posting. Also, you can grab the share URL of your email and post that directly to that site to choose the thumbnail image. Click Here for more information on getting the share URL of your email.


I really hope that this helps to explain but please let us know if you have additional questions. Thank you for using Constant Contact, have a great day!


Evan G.
Customer Engagement Specialist
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