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Many of my new subscribers have permission set to "Temporary Hold - Don't email". I didn't set this. They are all on the default "General Interest" list and not in Active status.
I have Confirm Opt-In set ON, so on these new subscribers I would expect to see Awaiting Confirmation, not Temporary Hold. How / why is it set to that?
I'm sorry for any confusion. It does appear you were able to get in touch with one of our Chat agents to resolve this issue. Just in case someone else has a similar inquiry, I wanted to give a brief overview of "Temporary Hold."
Temporary Hold is a designation that can be manually assigned to contacts so that you do not have to remove them from the lists they are on, but the system will make sure to overlook them when sending out a campaign to the list. A contact usually gets put on "temporary hold" when they might be going through a short-term period where the information being sent them is not relevant, but do not want to unsubscribe. There is no automated system that will put contacts on temporary hold. A user in the Constant Contact account must manually change the status on the contact.
If for some reason you feel that contacts are being put on temporary hold and you do not remember putting them on, please reach out to us at social_support(at)constantcontact(dot)com with your username, the list of contacts you have found on temporary hold, and a reference to this post and we can investigate.
I have this same issue. I don't see how its not possible the system isn't doing it. As an example it shows this contact was added at May 8, 2017 7:19pm EDT and Last Updated at May 8, 2017 7:19pm EDT. How would it be possible that I logged in at the same exact time they signed up and changed their status to Temporary Hold? See screenshot below.
Thank you for pointing that out! As it turns out I was unaware of an update to our system at the time of my original post wherein our developers made it so "suspect" email addresses that come through a website sign-up form are automatically put on the "Temporary Hold" status. This prevents the potential recipient from marking your email as spam and impacting your deliverability rate. Temporary Hold contacts are considered inactive and do not impact your account billing. That said, it is possible to remove contacts from a temporary hold. Click here for more information.
Additionally, you can contact our Account Review team if you have further questions regarding this new system implementation. They can be reached at 866.433.8499 and are available 8AM to 10PM EST Monday through Thursday and 8AM To 9PM EST on Fridays.
I have noticed a large number of new subscribes coming through with a string of numbers and alpha characters rather than names. It looks like your new system is recognizing them as suspect and putting them on temporary hold. Is there any way we can find out the source of these bogus subscribes? There is a pattern to the numbers rather than names. Here is one as an example: 5933d8f9acb2d. What is going on and how can I put a stop to this?
Hello @SarahR94. I'm sorry that this is happening to you! Our Account Review team should be able to look closer into this for you and give you more information. Here is a link to their numbers and hours.
Thanks, Caitlin M,
I called the Account Review Team and they helped me by changing the opt-in confirmation settings. Now BOTs that are subscribing won't be able to do so as easily.
Hi @SarahR94. I'm glad that you were able to speak to our Account Review team about this and they were able to help you change your opt-in settings! Please let us know if you need any further assistance.
I'm sorry to hear that! Please be aware that if we recognize sign-ups as being fraudulent, we will place those in a special "Temporary hold" category and will not be added to your Active, billable amount. I have an article that goes into detail about that topic I'd encourage you to review, it will include steps on how to prevent this from happening. Find it here: Contacts Marked as Temporary Hold.
If you would like to directly speak with someone about this topic, our Account Review team can help. See how to reach them here: Contact an Account Review and Deliverability Specialist.
Let us know if there are any other ways we can help!