This survey update has been extremely frustrating. A net promoter score measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round. This score must be calculated on a 0 - 10 scale. Your new numerical scale no longer gives the option at starting at 0 which is a huge problem for accurately calculating that score. Many of your features that made your system useful have been taken away. Please fix them!