Ability to un-enroll from MFA

[Donna_Munsen]

I couldn't even reply to this without jumping through your 'hoop'. I don't care your reasoning. I think we should have the option of opting out. I now have to figure out how this will work with our elderly people who don't have cell phones. Ridiculous! Did your insurance company demand you do this?

[Donna_Munsen]

Hello,

As part of our new and updated feedback statuses, we wanted to update this idea to Acknowledged. There is a lot of feedback within this one thread in particular, some of which was implemented, a few things planned to be improved, and a few that most likely won’t be planned for in the near future.

First, some additional background information and more information as to the “why” of this change. From some of the comments, it feels like that question hasn’t been answered sufficiently. What’s so important and secure about email newsletters anyway? This had to do with a rise in attempted account takeovers the last several years. That is, a bad actor has somehow gained access to some account credentials and attempts to get into your account to send a spam or phishing email to your customers - potentially looking like it is from you. To be clear, this wasn’t due to any sort of Constant Contact breach, but potentially re-using credentials for your account that were no longer secure. Spam is a lucrative industry, and your Constant Contact account can be a valuable target because given our sending reputation, bad actors gaining access to Constant Contact have a better chance of hitting the inbox and getting their malicious messages read. Especially if it comes targeted to your list, looking like it is from your organization. So adding additional security measures protects your business, your subscribers, and it protects our service to ensure only legitimate permission based mail is being sent out. In this sense, the addition of MFA has been a big success to stop these kinds of attempts.

Now to address some of the feedback. Admittedly, this was quite a big change in a small amount of time. Some organizations shared one set of account credentials for all users of the account, so the need to change behavior to add additional individual users was new and taxing. It's worth noting that if you add more users to your account they can have their own MFA device for authentication. The MFA process also needs some time to learn your device and what a “normal” login looks like for your organization. So, when it’s initially turned on you do get prompted more than you would under normal circumstances. If you still find yourself getting prompted for your MFA method on every login and you normally log in on the same device/network every time, that is not working as intended. Make sure you are not using an Incognito window every time, or please contact our support team to work out what the problem may be.

We have made changes to our MFA roll-out plan due in part to the feedback we received. We are working on the ability for self-recovery of MFA tokens, so if you lose your old device or need to update your MFA device you can do so without contacting our support team. All feedback received is actively reviewed and considered. We will continue to assess this feedback and make changes accordingly, which we will communicate to this thread.

[SteveL56]

I agree that this stupid MFA is nothing but a pain. My BANK accounts don't even require MFA. This is frustrating and an incredible irritation. Give us the option to turn this off.

[Frankie_P]

Hi @CatherineK00 at this time our system does not offer the ability to unenroll from the multi-factor authentication. It is however a feature request we are collecting feedback on. Because of this we have merged your post into a larger thread focused on this request.

[MollyA8]

We would like the option to turn off the MFA feature. We have 2 users who login to our same company account but can only link it to one cell phone account. This feature makes no sense for the way we use your platform. You need to offer an email option. Thank you. 

[Jumping_J-Jays]

Absolutely stupid for small businesses that have multiple people use the account. And not to even have an email verification as an option is disgusting. This is such a frustrating thing to snap apply to accounts. It is essentially holding the account hostage until you give a mobile number.

[BrianT058]

MFA feature is debilitating for the way in which we operate our organization. Anyone know if Mail Chimp requires this as well? Contemplating a switch.

@Constant Contact, could you please provide us with a workaround to allowing multiple staff members to access one account in a remote work environment?

[PaulA2750]

I absolute hate that you are requiring me to use a dual log in app.

What you failed to realize .. I PAY you ... I dont work for you, you work for me.

Since you dont have a "op-out" option ... I'll op-out and move to another service provided.

You USE to be customer service minded ....   not any more.

Good bye!

[PotL]

The fact I have to receive a text with a code to login as well as enter an email and password every time is ridiculous. It makes me want to cancel your product. Turn it off!!!!!!!

[FrankM006]

Ironic I couldn't reply to this without getting a code.
Even my accounting system doesn't require MFA.

[PeterK26]

Is anyone at CC listening ... MFA is a pain and nuisance. Not needed.

[LupilloR]

We would also like to disable MFA