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Adjust timing before "Are you still working?" message pops up

Could you please change the length of time it takes to get logged out due to inactivity? I find it kicks me out too quickly and a constantly logging back in. Thanks!

Top Answer
Caitlin_M
Administrator

The automatic logout is for security reasons, as your account contains sensitive information (Contacts, credit card info, etc.). After 15 minutes of inactivity, you should see an overlay asking if you are still working-- which will stay up for another 15 minutes. 

 

We can't guarantee a commitment to increase the automated time out but it should indicate some awareness that we have heard your feedback and could be considered for a future release.


45 Comments
AndyC649
Rookie

I've asked over and over that you stop the popup that asks if i'm still working.  Sure if I haven't made a key stroke in say 10 or 15 minutes that might be appropriate.  When I'm actively typing and working you should see that I'm working.  It is incredibly annoying and disruptive to have that popup asking me if I'm working when obviously I have.  Please correct this.

WBG-FPA
Campaign Contributor

I know this is a topic that already has a lot of comments - and I've seen the replies that address it with the "security yadda-yadda".  But REALLY... it is highly annoying to have to log in over and over again, so I'm adding my two cents. SHEESH! 

AliciaV071
Rookie

Is there a way to adjust the amount of time before it kicks me out? I am constantly logging in and finding what I am working on. I get interrupted a lot during the day by phone calls and greeting clients, so I can't always work nonstop. It is frustrating to lose my place everytime and things not getting saved because it kicked me out. 

Baywalk
Campaign Collaborator

Stop logging us out - how many people work at home with no one else accessing their computers?

SeanK260
Marketing Legend

Getting annoyed at Constant Contact (this time about Constantly being logged out), search for an option to change it, and finding a reasonable feature request that is 7 years old with pages and pages of comments is the standard Constant Contact experience.

Please let us decide what the security level should be for our own accounts rather than choosing for us.


My computer is in my home office, I am the only one using it, and most of my job is IT related. The remote tools I use to control business servers for 100s of people don't log me out after 15 minutes, because they include features so I can decide the timeout. This is the only website constantly kicking me out.

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