Awful Chat Support - Just Horrible

[CarlosJ638]

Don't have a "Chat with Us" button that provides no chat with a person - instead just throws up some random answers. Horrible service!!!! That should be Frequently Ask Questions button. Then put a live person on the Chat with Us button. Simple business.

[Caitlin_M]

Hello @CarlosJ638. What information did you input when starting a chat? As a rule, certain questions such as those related to account billing must be done over the phone and we instead provide articles that may include an answer but I'd like to confirm if this was the case with you. 

[Caitlin_M]

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.