Have calls answered by live, trained helpers.

[JohnS9845]

Have calls answered by live, trained helpers.  Nothing puts people off more than a department that seems determined to drag things out until the customer hangs up.

[Frankie_P]

Hi @JohnS9845 we're so sorry to hear you feel this way about connecting with our support! Did you experience a long support wait, or are you sharing this feedback on our interactive automated voice system? Having this clarification will allow us to track your feedback properly. I have taken a look at your account and can see you were able to connect with our Chat Support. Are you still in need of assistance with your account?

[Frankie_P]

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.