Mobile app not working

[KathleenW195]

I can no longer schedule emails from the mobile app. It stopped working right after your recent update.

[Caitlin_M]

Hi @KathleenW195. Could you please explain more about what's happening when you are scheduling an email? Do you see any error messages or is something not responding correctly? 

[KathleenW195]

No error message. There is a pause where it looks like it is processing but nothing gets scheduled.

[Caitlin_M]

@KathleenW195 Thank you for the reply. For some quick troubleshooting, could you uninstall and reinstall the app?

[KathleenW195]

I deleted and reinstalled. Still won’t schedule

[Caitlin_M]

Thank you for trying that @KathleenW195. I looked at your account and I'm not sure which campaign you were attempting to send. Could you please email us at social_support(at)constantcontact(dot)com with your username, a reference to your post, and the name of the campaign that you were scheduling to send?