Need a registration report or an overview like the old system to see all reg info at once not one by

[dwiclass]

Need a registration report or an overviewthat shows all the registration info line by line like the old system to see all reg info at once not one by one and it takes several steps just to see the one. This has added so much additional needless effort to what was once a quick overview with all registrants listed alphabetically and you could update the whole event by going down the list. A reg list view like the old system. Why oh Why did we leave the old system. After 15 years it is a shock to so many. please help.  Also, we need the option to add more payment options, where we can have a Label for title then a box for the link to the payment system.

[KimberlyF]

I SECOND THIS 100%!!!!!

[Nick_S]

Hi @dwiclass and @KimberlyF,

Thanks for sharing your idea! I just want to collect more information to make sure I understand. You can view and manage registrants and see most, if not all depending on the amount, on the same page with certain represented fields. Additionally, you can export a spreadsheet with the full registration report that should have all fields represented. Are you looking for more than this or to have it displayed in a different way? This would be great feedback for our developers.

[KimberlyF]

This Dashboard was WAY more user friendly. 

AND if you need to change a registration to cancelled, it was much easier to go to your registrants and click the square next to their Reg Status and change it to cancelled. The page with your registrants was a neat and clean list. I think you need to listen to the feedback from people that use this OFTEN. We have had A LOT of issues with this "upgrade." The system was working well, I don't understand why the drastic change. 

[Nick_S]

Thank you for the additional feedback! Could you elaborate on how the previous dashboard was more user friendly? It would be helpful to know!

As for cancelling registrants, you should be able to do that from the Registrants list by clicking the "three dots" on their respective row. This article covers the steps. Is that the experience you were looking for?

[KimberlyF]

The previous dashboard/event overview you would see how many total people were coming to your event right at the top. Then you could see the breakdown on a pie graph for how many people registered and how many were guests. You could send an Email to all registrants from the dashboard. You could see how many emails you have sent to your guests, how many people declined, and how many have not responded. From there, you could send an email to the non-responders easily. Were you able to see the screenshot in my last comment? 

There is a shorthand of the event details always on the page... I could go on and on. We also don't like the shorthand of the month on the emailed invitations, and how we had to redo the entire invite to be able to send to another group of people. If you will take feedback seriously, I would be happy to schedule a phone call to discuss. 

[FunSavors]

Yes, I'm able to cancel a registration, but when you look at the list of participants, it doesn't show the cancelled. Still shows registered. The only place cancelled shows up is on each individual's info.  It would be great if when they are cancelled, the registration status show cancelled instead of still registered. Takes forever to go through individually. 

Having to download a report to check information is cumbersome. the old system was so much greater. 

[FunSavors]

In updating payment status, you only give the option of pending or paid. Yet under orders and then payment status, it shows other options of Failed, Cancelled, Refunded, etc.  Why not give us those options under Manage Registration.  Then at least we could see those who have cancelled, rather than having to go through each registration one by one. 

If we could see all that on the old Dashboard, why "fix" something that wasn't broken!!!!

[PMIW_President]

In reference to the original poster's topic: I used to be able to view - and most importantly export - a list of all the registrants with all of the information gathered from them.  Of particular interest is the registrant's membership ID in the organization. 

I was last able to get that information in June; after our summer break, I find I am no longer able to do so!  This breaks our registration process.

[user947627]

The changes to the dashboard are extremely frustrating. I'm finding myself preferring to go back to paper sign in sheets. This is NOT user friendly at all when you are trying to quickly check people in at the start of the event. I'm shocked at the changes and how much more complicated it has made virtually everything I use constant contact for. 

After an event it is also difficult to find a list of JUST the people who were checked in. Please go back to something more similar to the OLD DASHBOARD! I beg you!