UNBELIEVABLE

[NancyA895]

SO my complaint doesn't get posted why? 

[NancyA895]

My original complaint, regarding billing, for some reason didn't go live, but yet this post goes live immediately and I didn't do anything different...

IN any case, the billing and pricing terms and conditions are not clearly stated, and to be told "there's nothing we can do" when the sales team doesn't relay the proper information because it's over the phone and not in writing, well then who's fault is that... apparently mine and mine alone. I have a request for a supervisor to contact me. But in typical fashion they'll probably call and the call and somehow drop... just like all the template creation sessions I was supposed to have for free... 

[Caitlin_M]

Hi @NancyA895. I do not see a post that did not come through. It's possible there may have been a temporary outage that caused your post to not show. I reviewed your account and it looks like our Billing team is reviewing your request. For account security, we are unable to discuss your request further here in the Community but if our Billing team has any updates, they will contact you.