Why was I billed when it was a free trial?

[user869386]

My card has been charged though I had opted only for a free trial. Please reverse the amount immediately. I had also sent an intimation earlier also that I would like to stop the subscription immediately then also I have been charged.please revert immediately.

[Caitlin_M]

Hello @user869386 . I apologize for the delay in our reply. We are unable to assist you with your billing request here in the Community. Please call our Billing team and they will be able to review this charge.