Product Ideas

Personally I hate when websites us pop ups to get me to subscribe to a newsletter, I think it is spammy. However, I love that you offer the option because it saves valuable space on a web page. Could you please add an option for a pop up signup form to be triggered by a button? It could be simple enough to trigger the pop up with a button with a certain class.    Thanks! ... View more

Thanks for your reply.   First, I was surprised to attempt to create a survey yesterday (3/8/21) and after hitting CREATE, the only survey choice I had was the new survey format. The survey types did not meet my needs. I engaged in a chat and was told the Legacy Survey format is still available. And, when I looked again, there it was. So, that was a strange way to be introduced to something new...   I've used Constant Contact for well over a decade. I've taken a lot of surveys. I liked having numerous survey formats to choose from and found there was a selection to meet my needs. While I am usually one of the first people to embrace a change or an upgrade, offering something that has very limited range with respect to survey formats is not, IMHO, an improvement.    If you believe you need something to make quick surveys easy to run, that's fine. But for sake of those of us who have stayed with the Constant Contact survey feature for most of our more complex survey questions, I really hope you retain the Legacy approach, or put the full functionality of the legacy survey platform into the quick survey format.   I'm sure you must be doing market analysis. Some groups I work with prefer to use Survey Monkey. If you have only the short/quick survey format available, you will surely drive many of us to Survey Monkey and more complete features.   Good luck with the project and thanks for inviting comments. ... View more

Contacts needed a re-design, but I am not sure why you have removed the Advanced Search feature?! Isn't keeping your contacts list up-to-date a very important part of managing a mailing list, which will increase your open rate? Why yes, it is!  So I don't understand why you would remove the advanced search so that i can no longer look for people who fit a certain criteria so I can remove them when updating our lists.  For example, the only way I can remove people who are no longer members of our organization (and therefore should not receive our emails) was to upload a new list of all current members and tag them with today's date, then do an advanced find for people who did not have the tag and remove them. Now, I can no longer do that!  So there's essentially no way for me to update my lists to remove emails.  PLEASE FIX THIS! 😫Every time something is upgraded, another function breaks or is deprecated. Not good.  ... View more

Thank you, thank you, thank you for bringing notes back!  I did create new fields in my details for each contact to put past notes but not having to go to the spreadsheet that takes up so much space on my computer to check a contacts notes is HUGE!  Makes my work day so much easier! ... View more

Hello: I had a phone conversation this morning with Cara, one of your Lead customer support folks . . . she mentioned she was sending a request to her design team to have a new editor template drawn up to best replicate what we've been doing on a weekly basis with the old editor.  I assume I'll hear via e-mail when there's something to look at, am just confirming . . . and by the way, Cara was very easy to work with and helpful.   Many thanks, Mark Winwood   ... View more

I have noticed and confirmed on several occasions when the emails are sent, the screen which displays sent, opened, delivered etc. is incorrect. It indicates that emails have been delivered when actually they were not.  My suggestion is that that number is made to confirm the exact amount delivered when they are.  Having it the way it is now makes us not know when our campaigns actually reach who we want them to.  So if we want to follow up with a telephone call for instance, the client in actuality has not even received the email yet.  I would like to see this somehow rectified to be more accurate.   Sincerely, Millie, secretary for Billy Cayce Account   ... View more

Pls fix the truncation with GMAIL ... View more

Here are some problems with your new design you need to fix:   1. On the Contacts page, I can't add a List column when I open Modify Columns. When I select List, nothing appears. Also the word "list" is not capitalized. And why is it near the bottom. Isn't it a required field? 2. On the Add Multiple Contacts page, the email field does not allow me to see the whole email address I type in. I can only see 20 characters. 60% of my email addresses, out of 7500, are more than 20 characters. In order to scan what I have typed, to make sure it is correct, I have to use arrow keys to move back and forth to see the whole address. This is a major problem.   3. On the Add Multiple Contacts page, the List field does not auto-complete. I have to type the whole name and spell it correctly each time. A major problem.   4. Also on the Add Multiple Contacts page why can't I rearrange the first three columns. I always put in first name, last name, email address.   ... View more

Hello!   I love this feature because it automates the colors from websites! However, will you please update it to recognize .us in the URL? It recognizes .com .org and .net I have a client whom I am creating a newsletter for and it wouldn't pull the website because it ends in .us   Thank you! ... View more

We need to query custom date fields for blanks. There is no way to do that. We can query Not Blank but don't have the converse. ... View more

Hello! It would be helpful if we have an image in our library that we have linked to its URL would keep that link in the library. So if there is an image I use frequently, now I have to link every time. It would be helpful to be able to use the image whenever or wherever and already have the link attached. It could be edited if needed, but rarely would something like a logo change the link.  Thank you! ... View more

I have two things that would be very helpful for contact management. The first is dealing with contacts: it would be handy to be able to archive past lists. We have several lists that we don't access often, yet we have to scroll through them every time. It would be nice to be able to put them in a file that we can access when needed, but not have on our main list of contact lists.   Another VERY helpful feature would be to be able to take the lists we have, and gather several of those lists into one file. For instance; we have a weekly email newsletter that goes out to about 7 different lists (sponsors, members, specific clubs, etc). But, there are other emails that may use 4 of those lists. So, to be able to take those lists and create a "weekly blast" list that contains the lists we would normally have to choose one by one. Then, say, Business Alliance may use some of the same lists, but combined into one click. So the lists would continue to be available singly or put into multiple other files to create groups. This would be very helpful in an organization such as ours that may have a few people, including interns that come and go, working on the emails. They now have to remember what lists get what emails.   Thank you! Hope I made sense! ... View more

I have been a customer of CC since 2006 and have helped, and accepted most of the changes through your growing pains. However, there are still so many features that were in the classic editor, such as html view and editor, blockquotes (indentation), cell spacing or being able to add padding in content area, that are not included in the 3rd generation themes. We only use the original editor because you didn't bring these features over to the new. You can't just throw out the old without making the new as workable. I just talked to a customer service rep on "chat" and he said it would be 4 business days before I can talk to a supervisor or executive about my concerns. Really? I am shocked that this is how CC treats 1st generations customers. No respect for me, then no respect in return. Thank you! ... View more

I have a number of contacts in my account with no email address or status, merely a first of last name. While they aren't doing any real harm, I would like to be able to permanently delete them. Currently you have to do this one by one. A feature to allow bulk deletes would be very helpful ... View more

I can no longer search by a person's name. The lists are useless without that ability ... View more

Considering you specialise in helping clients contact people you are unbelievably difficult to contact. I want to make a formal complaint but I am struggling to find ypoir contact details. ... View more

I wish it were easier to put out a really call business letter....CC is not user friendly. ... View more

SO my complaint doesn't get posted why?  ... View more