Product Ideas

EvaV20 · ‎11-16-2022

I am trying to rename an image in my image library. For me, there is no "save" option when I go under edit in the library to rename the file..I already tried reducing the screen..it is just not there. any insight as to why?

DonnaS7799 · ‎11-16-2022

Ok, so I literally just got signed up with this app because I needed to access a training not but 15 minutes later, your marketing department started calling me. That is a little ridiculous!!!! Manage your marketing team and back up some. Due to this, I will not be using this app.

WashCoSWR · ‎11-14-2022

Hi - I'm trying to delete a campaign draft and under Campaigns, there are 2 spots I would intuitively thought there would be a 'delete' option - and there is not. Campaigns>ClickCampaign>ActionsDropDown>Delete OR Campaigns>MoreDots>Delete. Please consider adding a way to delete from Campaigns LIst.

KristenK944 · ‎11-14-2022

The inability to edit a campaign once it is live is ridiculous and super frustrating. Creating a drip campaign the includes multiple emails and then hitting activate is equivalent to typing a final paper on a typewriter and having to throw out a page when you have one typo. CC doesn't feel like it's a platform built for (and in) the digital age. It's extremely time-consuming to rebuild triggered campaigns when there is an error or a change in information in an email.

MiguelO05 · ‎11-14-2022

Hi, I'd like to add a function to "recall" an email, in a similar function like how microsoft outlook allows you to recall an email and essentially "take the email back" . Also to add the function to stop the "resend to non openers" .

JeffersonF · ‎11-13-2022

We're eight-plus years users of Constant Contact. Over that time, we've used surveys once a year as as means of balloting members on annual elections of new trustees. Removal of legacy surveys has put us in a creative bind -- no "picture from the past" on which can build a new survey. It is unhelpful in the extreme being unable look at last year's version. I don't need to be jollied into how great the new survey tool is because it uses the same editing tools found for creating email communication. First time in eight-plus years to say I'm disappointed as a Constant Contact user in a decision on your part to delete our archive.

DLM1 · ‎11-12-2022

You need to update your voice mail with the correct hours that help is available!

DanJ018 · ‎11-10-2022

Would be nice if guest names and other fieldcould export in the CSV. Or if one could at least hit a "next" and "previous" button instead of going back to the list.

roberth7874 · ‎11-10-2022

katumana · ‎11-09-2022

It would be nice to be able to design/customize sign-up forms. (Changing font, placement, style, etc.)

EVconstruction · ‎11-09-2022

We host several events throughout the year that we use Constant Contact for our event registrations, email invitations, etc. However, we host our CRM in Hubspot. We'd like to be able to track the people who complete a Constant Contact event registration form and have them added to our Hubspot CRM. Hubspot said this is possible on their end if we're able to add our company's Hubspot tracking code to the registration page. I just chatted with support and was told we're not able to add that tracking code. This would be a VERY helpful feature for companies who have a larger CRM to keep up to date.

AndroidWeekly · ‎11-08-2022

would love to filter contact lists by their engagement. For example: show all subscribers that haven't opened an issue for 6 months.

SidF8 · ‎11-07-2022

Your support has been horrible!! Instructed incorrectly three times on how to link website inline form to my website and then finally tonight got Olivia in customer service and she was wonderful. If you are able to track the three prior people I spoke with, HORRIBLE. First one said just copy the universal code that's all you need. Thanks Oliva

katumana · ‎11-05-2022

It would be helpful to have different types of campaigns categorized in their own "tabs" or "sections" rather than just all being under "campaigns"

ShelleyGudzak · ‎11-04-2022

We use Sprout Social but I would like to begin utilizing CC's social media options. However, I don't see a calendar that displays posts and times to help plan scheduling. Is there such an option? Another nicety is to be able to search emojis so you don't have to hunt for them!

user7534998 · ‎11-02-2022

La plataforma no me gustÃ³! se me hizo complicada de usar y aparte no puedo usar todos las herramientas porque me pide subir de plan y esta exageradamente caro! Me pienso desuscribir

JenniferH15 · ‎11-02-2022

It would be helpful if the Welcome email automation would send to both people who sign-up themselves and to those who are manually added. It would make sense that if someone signs up - whether they sign-up themselves through an inline form or whether we add them manually - that they would receive the same message. Why do I have to create two different automations to send the identical message to people who sign-up for our e-news through different channels? This difference of treatment is NOT clear at all in the automation instructions or FAQ. If you insist that users create two different automations, at least make this clear in the FAQ so that your customers are not wasting time (over an hour) trying different things then chatting with your customer service when it is a known issue.

FirstChurchMadison · ‎11-02-2022

I want to express that it is quite challenging for older people to understand the unsubscribe and resubscribe process. I am unsatisfied with the options for them to resubscribe. Most of my contacts are senior citizens. Many of them are quite technically literate for their age. But still, it is easy for anyone to accidentally hit the unsubscribe button. When this happens in my contact community, these folks come to me for help. They ask me to add them back into my newsletter list. I haven't personally used the resubscribe link, but I have heard from enough people who I know to be tech savvy, that they tried to use the link and it didn't work - they re-confirmed the unsubscribe when they were trying to resubscribe. So they accidentally hit it once, then they asked me to add them back in, CC sent them a link which I initiated, and the contact is STILL not subscribed. This person is now quite frustrated. I'm left trying to explain and justify the CC system. At its worst with this problem, I forward each email to the poor subscriber from my own email account because they are finding the process so difficult to understand. Is there anything you can do to simplify? When an accidental unsubscribe comes from a younger person, it is sorted out quickly. But I really feel sympathy for my older people who are trying so hard to get newsletters and don't understand why they can't.

SarahH7917 · ‎10-29-2022

Is there a way to get an email alert when someone fills out this form?

StolleryF · ‎10-27-2022

I just realized that anyone who receives our campaign can edit the content when forwarding. They can change logos, information, everything. This is a huge liability for us to send material that can be altered and changed. I would love to see secure versions sent out.

Product Ideas

Renaming an image

Marketing Department

Delete Option in Campaigns

Inability to edit campaigns once active / live

Email Recall Function

Why can’t I access my Legacy Surveys?

Help Contact

Accessing registrant's responses.

shorten your survey and put it on one page.

Customize Forms

Hubspot Tracking Code Integration

Filtering Contacts

Horrible experience that turned really good

Different "Tabs" or "Categories" for different types of campaigns

Social Media Calendar

Lo odie!

Welcome message send to both manual and self adds

Unsubscribe and Resubscribe difficult for older people

Alert

Secure fowarding

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