Product Ideas

BoardofTrade · ‎09-23-2020

On the old platform, I used to be able to attach the lists while still in draft mode. Now even when I attach and save the lists are no longer attached when I go back to work on the email campaign. I often have to pull/create lists from outside of CC that I load up just for a specific campaign and I don't want to forget I have created the list so it would be helpful if I could attach the list before I am ready to schedule. This was an option on the old platform and I would love to see it brought back or at least an explanation on why it was taken away.

Phyllis4185 · ‎09-01-2020

It would be useful to be able to have them listed in reverse chronological order so the earliest ones could be deleted first.

JayneG2 · ‎07-24-2020

PLEASE focus on making your surveys more customer friendly. You have A DISTINCT advantage over Survey Monkey and other competitors in that the user can know exactly who is responding without asking for a name. Specifically, please make the survey link moveable within the body of an email message invitation. And, allow that link to be embedded into a new email WITH the opportunity to track respondent's contact info. Thank you!

CatherineB53 · ‎07-20-2020

Suggest either adding a short description or classification to each listed integration or grouping them by classification such as "Import Contacts". What would these 1500 Apps add to my use of Constant Contact? Or productivity? What about a tag that distinguishes "free" apps and "fee" apps. The existence of App reviews will help distinguish between those that are really useful and those that are not or are niche apps, but until then highlighting those that many Constant Contact users are using (with their reviews or a story about how they are using the app would be helpful.

ChrisM0692 · ‎06-17-2020

The online marketing consultant expressed multiple times that the plugin will integrate great with my website that uses wordpress. It doesn’t work at all. Here’s a new idea. Be up front with customers about poor integration with wordpress prior to buying a plan or fix the issue between the two plugins.

DefenderNetwork · ‎06-04-2020

It would be nice when I have multiple links in an email to be able to sort by link. That way I can see which links are performing best.

JimG180 · ‎05-27-2020

Thank you for trying to recreate the newsletter in the third generation format. Unfortunately, this format will not work for our purpose. The (viewing) background on a PC is way too big. The blocks are too big...almost cartoonish. Most of our clients view the newsletter on a PC. The finished product in third generation is not professional looking at all. Legacy is more crisp, and easy to read..like a newspaper. Our company would like to keep the legacy template for our newsletters. Third generation is great for a news blast, or an announcement, but legacy gives us the look that we like, and that our clients like, as well. Please give us the choice of keeping something that is a breeze to design, and a pleasure to send out each month. Thank You! Sally Hull, Admin Asst to Jim Grant

JeffF5300 · ‎04-14-2020

Nick was rude. He claimed he was happy to help, but then ended the chat without ever helping or trying to determine my needs.

Squantum · ‎02-28-2020

1) I've been wishing for a long time that when we design an email blast we have an option to change the spacing between lines of text. You did add that capability, BUT it changes the spacing between the lines for EVERY line in the email blast, not just where I WANT it to change. Also, when we have a blank text space, there is no way to make that space smaller or bigger. Example: In Microsoft Office, a blank line has a hidden paragraph mark, we can select that paragraph mark and format it the same as we would text. 2) I would love to have the option for VERTICAL dividers and spacers. Or at least the vertical one. 3) I see no option to add a border around the email blast. Your templates have borders, but if we don't use your template we get NO border unless we choose an OUTER BACKGROUND which I don't use often. Thank you for listening.

VGMHC · ‎02-21-2020

i would love to be able to drill down and see what times the emails were opened. it would help me understand when my subscribers liked to consume the information i give them and better target those times.

BostonPrivateIndustryCouncil · ‎02-20-2020

MichaelJ3923 · ‎02-14-2020

Did you know that knowledgebase.constantcontact.com is not secure? My browser wouldn't open it.

gospellife · ‎02-13-2020

the older templates are more user friendly

YvonneK3 · ‎01-21-2020

Where do I reply on chat?

JWicks · ‎12-21-2019

I'd really like the ability to create a series of events in Constant Contact. We have a monthly concert series for which we want to sell individual tickets as well as season tickets. I'd love to have all of this in one dashboard with one home page for the series with links to the series tickets and each event's tickets. The description of who is playing each event changes, but not much else. It would be great to be able to link all of these events together to be able for both our users and our staff to be able to have them in one place. I feel like this would take events to the next level.

CHRISS056 · ‎06-27-2019

I chatted with Lahari a few minutes ago. She (or he, don't know the gender, sorry) was helpful, but after I asked a question she couldn't answer she just referred me to the API group and assumed we were done. She did ask me if I had any other questions and I started typing my next question, but before I was finished she terminated the chat session with a message to the effect that I could call or chat again. But I'm not seeing how to initiate a chat session. So I think Lahari was too quick to sign off.

GeologistsofJacksonHole · ‎06-20-2019

Thank you !!!! This is wonderful!! But it sure would be nice if we could copy a Lead gen Landing page since we need several different ones for the same issue.

DominicS735 · ‎06-20-2019

Nick Jakobi will not stop pestering us after I told him a number of times to stop calling. I just now told him to stop calling and he called back immediately. As "funny" as this might be to him, it's truly annoying and unprofessional. We will be leaving constant contact because of this.

RobertS3789 · ‎06-19-2019

You need to let us judge your support process, not just your support people. Like so many companies, your questions insure that any negative responses are tagged to your people and not the process. Managers love to make their people the scapegoats. I worked with Pete, Ex VP at one company who asked the same questions as you do. The process was broken, but you had to blame the support person. When people would start complaining about support, you guessed it, he put all the blame on one or two people and out they would go. Every 3 months or so the cycle repeated itself. If you are forcing me to call you to unlock my account, then let me connect quickly and not wait for 30+ minutes listening to your same 3 or 4 messages over and over and over again.

RMyers01 · ‎05-14-2019

You should make it easier to remove your logo from the footer. It's ridiculous that you make it so hard. Also, why do you control custom footers? Other services allow the creation of custom footers, even with their free accounts. I doubt I'm alone in being really, super, fantastically annoyed with the way you do footers...

Product Ideas

Attaching lists before scheduling

Library Images in the Trash

Surveys

Integrations Page

Have Constant Contact Plugin integrate with WordPress

Sort multiple URLs in an email

Recreation of e-mail May 2020

Chat

Hoping for three capabilities with email blasts, etc.

Reporting Opens By Time

Why is there still no HTML editor?!

Tutorial

not user friendly

Chat

Event Series

Chat was great but too short.

New lead generation Landing Page

Stop calling my company.

You need to judge your support process as well as your support people

Constant Contact logo in footer

Getting Started with Ideas

What's New?