Product Ideas

It would be useful to be able to have them listed in reverse chronological order so the earliest ones could be deleted first. ... View more

Suggest either adding a short description or classification to each listed integration or grouping them by classification such as "Import Contacts". What would these 1500 Apps add to my use of Constant Contact? Or productivity? What about a tag that distinguishes "free" apps and "fee" apps. The existence of App reviews will help distinguish between those that are really useful and those that are not or are niche apps, but until then highlighting those that many Constant Contact users are using (with their reviews or a story about how they are using the app would be helpful. ... View more

The online marketing consultant expressed multiple times that the plugin will integrate great with my website that uses wordpress. It doesn’t work at all. Here’s a new idea. Be up front with customers about poor integration with wordpress prior to buying a plan or fix the issue between the two plugins. ... View more

It would be nice when I have multiple links in an email to be able to sort by link.  That way I can see which links are performing best. ... View more

Nick was rude. He claimed he was happy to help, but then ended the chat without ever helping or trying to determine my needs. ... View more

1) I've been wishing for a long time that when we design an email blast we have an option to change the spacing between lines of text. You did add that capability, BUT it changes the spacing between the lines for EVERY line in the email blast, not just where I WANT it to change. Also, when we have a blank text space, there is no way to make that space smaller or bigger. Example: In Microsoft Office, a blank line has a hidden paragraph mark, we can select that paragraph mark and format it the same as we would text. 2) I would love to have the option for VERTICAL dividers and spacers. Or at least the vertical one. 3) I see no option to add a border around the email blast. Your templates have borders, but if we don't use your template we get NO border unless we choose an OUTER BACKGROUND which I don't use often. Thank you for listening. ... View more

i would love to be able to drill down and see what times the emails were opened. it would help me understand when my subscribers liked to consume the information i give them and better target those times. ... View more

Did you know that knowledgebase.constantcontact.com is not secure? My browser wouldn't open it. ... View more

the older templates are more user friendly ... View more

Where do I reply on chat? ... View more

I'd really like the ability to create a series of events in Constant Contact. We have a monthly concert series for which we want to sell individual tickets as well as season tickets. I'd love to have all of this in one dashboard with one home page for the series with links to the series tickets and each event's tickets. The description of who is playing each event changes, but not much else. It would be great to be able to link all of these events together to be able for both our users and our staff to be able to have them in one place. I feel like this would take events to the next level. ... View more

I chatted with Lahari a few minutes ago. She (or he, don't know the gender, sorry) was helpful, but after I asked a question she couldn't answer she just referred me to the API group and assumed we were done. She did ask me if I had any other questions and I started typing my next question, but before I was finished she terminated the chat session with a message to the effect that I could call or chat again. But I'm not seeing how to initiate a chat session. So I think Lahari was too quick to sign off. ... View more

Thank you !!!! This is wonderful!! But it sure would be nice if we could copy a Lead gen Landing page since we need several different ones for the same issue. ... View more

Nick Jakobi will not stop pestering us after I told him a number of times to stop calling. I just now told him to stop calling and he called back immediately. As "funny" as this might be to him, it's truly annoying and unprofessional. We will be leaving constant contact because of this. ... View more

You need to let us judge your support process, not just your support people.   Like so many companies, your questions insure that any negative responses are tagged to your people and not the process.     Managers love to make their people the scapegoats.  I worked with Pete, Ex VP at one company who asked the same questions as you do.  The process was broken, but you had to blame the support person.  When people would start complaining about support, you guessed it, he put all the blame on one or two people and out they would go.  Every 3 months or so the cycle repeated itself.    If you are forcing me to call you to unlock my account, then let me connect quickly and not wait for 30+ minutes listening to your same 3 or 4 messages over and over and over again.   ... View more

You should make it easier to remove your logo from the footer. It's ridiculous that you make it so hard. Also, why do you control custom footers? Other services allow the creation of custom footers, even with their free accounts.   I doubt I'm alone in being really, super, fantastically annoyed with the way you do footers... ... View more