Product Ideas

Kevin419 · ‎10-27-2021

Good day, If CC is sending out "Confirm Subscription" emails, the administrator of the account should be advised for approval before it sends out to clients in his/her database. This is a form of spam, looks dangerous and seeds distrust.

RadComp · ‎10-27-2021

Please provide a column in campaign send lists that shows what contact lists and tags contacts came from.

AllenR90 · ‎10-26-2021

It used to be that when you clicked on the number shown in a particular column in the report, such as "Unsubscribe", it would show you the identity of the people. It no longer does that anymore. The listing of "Links" in decreasing order is a welcome change.

RobinT775 · ‎10-26-2021

I am not sure I can put into words how much I hate the new 2 factor authentication. What a massive waste of time. It truly has me looking elsewhere.

LisetteO2 · ‎10-25-2021

Please give more functionalities with alignments and graphics. I dislike that when you number something and then you indent to add a task that the next number changes to 3 doesn't allow for indentation.

HolisticPetCare · ‎10-25-2021

I am unable to upload a multiple page PDF that has hyperlinks onto it. This has yet to change and I am always told to turn my content into a PNG or JPG image to upload. But doing so, I lose the hyperlink icons.

AEBHF · ‎10-24-2021

When creating a campaign there's no option to "save as draft." Instead, users are forced to save the campaign with a "later date." This is not an acceptable option.

StacyC2523 · ‎10-23-2021

I am unable to find where to click to "add a TAG' to the clients I have sent a free sample offer to for example! Should be fairly easy - am I missing it or is it trickier than in needs to be?

Youdle · ‎10-23-2021

Your mobile application and mobile browser technologies are completely OUTDATED. I should be able to do everything from my mobile phone that I can to from my desktop. I cannot view my landing pages in your app. The screens bleed out into nothingness in your mobile browser. You have gotten complacent. You will be out of business in five years if you donâ t get it together.

JesseW606 · ‎10-21-2021

Are your support services in India. I'm not prejudiced. But, with other software vendors I have found their performance to be poor. If your support is indeed Indian, I will have to migrate back to campaigner.

RachelH17 · ‎10-21-2021

The Results don't contain the number of surveys sent. This should be included in results to get a true open response rate.

AmeliaS014 · ‎10-21-2021

It would be nice if there was an option to follow up/reply on the same campaign that was sent out. Example: "Hi, just wanted to follow up on the email below. Are you available today..." Instead of creating a whole new campaign.

RobbinB7 · ‎10-20-2021

MichelleP8017 · ‎10-20-2021

We would love a feature where you can jump around to sections within an email. For example, or Catalyst emails have four sections with many little notes within each section. It would be nice if at the top we could link to the four sections of the email, should someone want to jump straight to one section.

JoeG0551 · ‎10-20-2021

Is there a way to see how long someone spend on an opened email?

GinaCip · ‎10-20-2021

Not sure what happened to the former multiple options for templates for holidays...now there is only 1? The one I used last year for Thanksgiving is not even available this year (although I know I can copy it; would like a different look and the one that is available is not attractive). I know from a previous interaction with your customer service staff that you are looking for payment for additional campaigns, yet when I pressed on that issue, all of a sudden more were added to my options. This is nickel-and-diming, and it's going to cost you customers.

MoniqueCornett · ‎10-19-2021

Hi - I love the detail that's provided for each campaign on the Dashboard page (sends, opens, clicks, bounces, unsubscribes). It's a nice way to quickly get an overview of what performance we've seen for the past few campaigns without having to open a full detail page (which is very slow) for each campaign. But unfortunately there are only five campaigns listed on the dashboard, and we run sometimes more than one each day. So it's impossible to get that kind of at-a-glance data for more than a few days worth of campaigns. And when you click through to view "all campaigns", that same data isn't listed for each campaign until you click through each individual campaign (again, slow, and also can't be opened in a new browser tab to view multiple campaigns since the links aren't actual URLS but rather are, apparently, JS clicks). So my suggestion is to simply offer the sends, opens, clicks, bounces and unsubscribes in the row for each campaign on the campaigns view page, so that at a glance, it's much easier to get a quick summary of "how did we do and how did each campaign do compared to the others" for the past week or more. Interestingly, this is exactly what appears in the mobile app. So why not desktop/browser, too? And also, let's make that "new browser tab" thing happen that I mentioned for each campaign from the full campaign list, right? Thanks, Bill Haenel

JanetS7 · ‎10-19-2021

The changes to survey reporting are not user friendly at all.

AnnMarieY8 · ‎10-18-2021

You made previously simple functions so complex !

MPA-MediaRelations · ‎10-18-2021

I noticed today that the figures under the "click rate" column on our Campaigns dashboard have significantly changed. We used to see the "click-to-open" percentages, listed next to our campaigns on the dashboard. I hope you can provide customers the opportunity to select their own dashboard settings to easily view which figures are more important to them. For our purposes, the "click to view" percentages are what we are interested in. Because of this new setting you've created, we'll have to manually go through each campaign to get to the number we want, which is more time -consuming than necessary. Thanks, Bernice Freedman bfreedman@massport.com

Product Ideas

Confirm Subscription

Send lists

Reporting

2FA

Feedback

PDF Upload Issues

Lack of options

Tag contacts based on campaign activity

Get it together

Support

Survey

Follow up Reply

Email Performance

Email jumps

Opened emails

Campaign selection

More details on campaigns list page

Survey Reporting

Sending email to one person

Give Customer Control over Dashboard settings

Getting Started with Ideas

What's New?