Product Ideas

LoisP5 · ‎11-21-2016

You took a big step backwards in my book when you got rid of the ability to move contacts from one list to another just by checking and unchecking the boxes next to the email addresses. It has been a few years, and I cannot believe you have not found it to be an important enough feature to add back.. It is absolutely ridiculous that in order to move contacts from one list and remove them from the old list, I must check them off and add them to a list, and then go back in and find the ones I just moved (it does not keep them checked), and re-check them, and then remove them from the first list. Wow. I cannot tell you how this frustrates me. We move names from a central location to individual lists based on their email addresses. So for instance, if I have a list of 50 emails we have added or who have added themselves, we go in periodically and put them into lists based on their email address,, and then remove them from the central list so that we know we have processed them. Maybe we are the only ones who found the old way better. If only the boxes remained checked, I would not have to go back and re-check them all. What used to take me 3 minutes now takes 20. Oh well. This is not the first time I complained about this, and will not be the last.

MariaS874 · ‎08-03-2018

Hi there, The date and time feature for the RSVP block can be improved, especially when an event starts and ends on the same day. For example: DATE AND TIME 11/03/18 9:00am - 11/03/18 4:00pm It would look much nicer if the RSVP block only listed the start date if the event starts and ends on the same day. Ex: 11/03/2018 9:00am-4:00pm It would also be nice to choose how the date is written, such as November 3, 2018 from 9am-4pm. Thank you! Best, Ana

RaquelM162 · ‎10-31-2019

Allow me to edit my campaign that I created on a desktop on the app or mobile browser. It is very inconvenient that I'm not able to go in and make simple text corrections quickly.

Zebb9 · ‎03-01-2023

you should have a template for Passover & Purim Holidays

RonF84 · ‎02-17-2022

I would like to be notified when the email template that I use over and over again each month (so that I don't have to reconstruct my entire newsletter) lags behind templates with newer features. There needs to be some notification that says, "Your current template does not feature these new updates." And then give me a way to update my template to incorporate newer features.

LisaP5831 · ‎02-28-2023

SunCity · ‎02-27-2023

Is it possible to see beyond 100 emails? I need to be able to prove that person was notified of a post-COVID rescheduling.

DiscoDingo · ‎02-22-2023

I have spent way too much time downloading eight separate click through reports tonight! We used to be able to download ONE single report that showed ALL the links readers clicked on. Downloading and CONSOLIDATING eight separate reports is wildly inefficient and far too costly to our overhead. Please change it back.

FrankM995 · ‎02-25-2016

It would help a great deal if campaigns could be edited and created via the mobile app. It seems as though the app is completely pointless with how limited its functions are.

ELCSeminole · ‎08-13-2019

Every time I upload PDF files to show in the body of an email they appear extremely fuzzy even though they are high res files. Hope you're able to improve this soon. Thanks.

registration · ‎02-21-2021

We need to query custom date fields for blanks. There is no way to do that. We can query Not Blank but don't have the converse.

WILLIEH08 · ‎01-07-2022

You guys suck!!! thinking you always improve but leave out things that you created previously that customers use. Email folders to sort your campaigns by category GONE WITH NO HEADS UP! do you think i have the time to call to figure this out ??? oh not to mention during that call you want to up sell me too!!!! do you honesty think its worth my time for you to dig in my pocket more for YOU and paid to be frustrated!!!! Don't call me,I want a month credit period and a email explanation on why!!!

SteveB909 · ‎02-09-2021

Considering you specialise in helping clients contact people you are unbelievably difficult to contact. I want to make a formal complaint but I am struggling to find ypoir contact details.

OneGeneralAgency · ‎01-03-2022

Survey - before you shove everyone into the new version DOES IT EVEN WORK? The new survey pages were COMPLETELY worthless the last time I used them as it was impossible to get an excel download that was useable. The "fix" of using Google sheets was no better. Before you force every paying customer into the new survey pages is there some guarantee it will work!? Thank goodness I had only surveyed 8 people so I could piece together the data from the summary but had I surveyed 100 I would have not been able to see the individual answers.

KelleyE85 · ‎01-27-2021

your support sucks

HamletG1 · ‎06-27-2019

The new tool to create landing pages, it's cool but it should have the capability to name or rename fields according to the company's needs. Pre-determine fields are restricted and they don't adapt to the requested data. Please add editable fields.

Assist-Deb · ‎02-13-2018

When I have 400 files and I want to delete some of these, I appear to need to click through many many screens to get anywhere. This is just one problem in the user experience that desperately needs changing. A list of 100 would be more acceptable.

SarahST · ‎03-25-2020

Need to be able to edit the inline Sign-Up forms. Everything about it is too big for the space. The entire form is too wide, text too large. And don't tell me to use something from another marketer because we're already paying entirely too much for your service.

CorinaR6 · ‎01-18-2023

In the "contacts report" for "contacts unsubscribed", it would be really healpful to include the campaign that an unsubscribe came through in order better understand when and why contacts are unsubscribing. Additionaly including the "date unsubscribed" and "reason unsubscribed" would also be helpful. Adding these fields tot he report would help us to get an better birds eye view of why we are losing contacts. Only having access to these details when looking in a specific campaign limits visibility of larger patterns.

JennD319 · ‎12-30-2020

I was very disappointed in the lack of robustness related to setting up Users. Only three types are available, and provide no granular selection of capability. For example, I would have loved being able to define different Account Managers having a variety of allowances - one can create and publish, while another can create, delete, and publish. Given the new world realities, we are hiring third-parties to maintain our programs, and they do not need to be able to delete our contact or our mailing lists. Nor do they need to be able to see our billing details. This is TMI for outsourced companies. I hope this makes sense, and is considered a reasonable expectation in 2021.

Product Ideas

Remove contacts from List A when added to List B

Remove end date for RSVP block

Editing campaigns on both browser and mobile device

Template creation for Passover & Purim Holidays

Version of my email template

I would like an Export, showing emails with: Last Send Date | Last Open Date | Last Click Date

Want More Than Last 100 Engagement History

Consolidate Click Through Reports Please

Edit email campaigns on mobile or desktop

Quality of image is low when auto converted from PDF

Have an option for 'is not blank' when creating segments

Email folders - Gone!!!

Contacting you

Symbols appearing in Exported Responses when viewing file in Excel

Support

Rename field headers in the Sign Up forms

Easier way to delete large number of images in Library

Ability to change format/size of Inline Sign Up Form

Display more information displayed when viewing Unsubscribed list

Create additional user role types and permissions

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