Product Ideas

You guys suck!!! thinking you always improve but leave out things that you created previously that customers use. Email folders to sort your campaigns by category GONE WITH NO HEADS UP! do you think i have the time to call to figure this out ??? oh not to mention during that call you want to up sell me too!!!! do you honesty think its worth my time for you to dig in my pocket more for YOU and paid to be frustrated!!!! Don't call me,I want a month credit period and a email explanation on why!!! ... View more

Every time I upload PDF files to show in the body of an email they appear extremely fuzzy even though they are high res files. Hope you're able to improve this soon. Thanks. ... View more

Survey - before you shove everyone into the new version DOES IT EVEN WORK?   The new survey pages were COMPLETELY worthless the last time I used them as it was impossible to get an excel download that was useable.  The "fix" of using Google sheets was no better.  Before you force every paying customer into the new survey pages is there some guarantee it will work!?  Thank goodness I had only surveyed 8 people so I could piece together the data from the summary but had I surveyed 100 I would have not been able to see the individual answers. ... View more

Considering you specialise in helping clients contact people you are unbelievably difficult to contact. I want to make a formal complaint but I am struggling to find ypoir contact details. ... View more

In the "contacts report" for "contacts unsubscribed", it would be really healpful to include the campaign that an unsubscribe came through in order better understand when and why contacts are unsubscribing. Additionaly including the "date unsubscribed" and "reason unsubscribed" would also be helpful. Adding these fields tot he report would help us to get an better birds eye view of why we are losing contacts. Only having access to these details when looking in a specific campaign limits visibility of larger patterns. ... View more

your support sucks ... View more

When are you guys going to make only phone number and name lists be used for the SMS texting within Constant Contact? Just eliminate one requirement, the email list. I only have a name and number list to use...... ... View more

Need to be able to edit the inline Sign-Up forms. Everything about it is too big for the space. The entire form is too wide, text too large. And don't tell me to use something from another marketer because we're already paying entirely too much for your service. ... View more

The new tool to create landing pages, it's cool but it should have the capability to name or rename fields according to the company's needs. Pre-determine fields are restricted and they don't adapt to the requested data. Please add editable fields. ... View more

When I have 400 files and I want to delete some of these, I appear to need to click through many many screens to get anywhere. This is just one problem in the user experience that desperately needs changing. A list of 100 would be more acceptable. ... View more

I was very disappointed in the lack of robustness related to setting up Users. Only three types are available, and provide no granular selection of capability. For example, I would have loved being able to define different Account Managers having a variety of allowances - one can create and publish, while another can create, delete, and publish. Given the new world realities, we are hiring third-parties to maintain our programs, and they do not need to be able to delete our contact or our mailing lists. Nor do they need to be able to see our billing details. This is TMI for outsourced companies. I hope this makes sense, and is considered a reasonable expectation in 2021. ... View more

I don't see a button to click to get customer service/support. ... View more

Please include all links on the Heat Map and not just the top 5. Newsletters have more than 5 links.    -Thanks! ... View more

Should really have a column of which list it dropped off of, so that we can track this. We have 4 different organizations that we do blasts and events for . . . unsubscribe does nothing for me, if I don't know the list it came from - especially if you're working with a large volume and lots of lists. ... View more

there has to be an easier way to view and catalogue images - we have stored way too many for no reason and I'm trying to go through and delete them, but every time I delete or move to a folder - it goes back to my most recent ... View more

Sadly, your website has gone from easy to use to horribly difficult to use with the most recent changes, and I'm pulling my hair out. Raynor James ... View more