quality of customer service has plummeted

[DeborahK211]

Your support for campaigns and administrative matters has gone downhill dramatically. Not only are response times poor, but the "English" of the person handling the calls can be difficult to decipher. Very disappointing because for years I have been so impressed by your company's representatives. Now I must consider making a switch.

[Frankie_P]

Hi @DeborahK211

Thank you for your feedback! We do have offices all over the world, including in the US and abroad. We regularly review a number of things to ensure a consistent experience between support agents. Both the phone and support quality should be the same regardless of the agent you connect with. Because of this we have submitted your feedback on this experience to the appropriate teams on your behalf.