Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Cannot insert video into campaign

SOLVED
Go to solution
Rev SaraM-1970221203
Rookie
0 Votes

I have uploaded a video to Youtube that I want to put into my campaign. The video is fully uploaded, processed and has a thumbnail. I keep getting an error message that Constant Contact cannot find the video thumbnail and thus cannot insert the video. I have tried, closing the campaign and opening it again. Deleting and putting in the video block doesn't work either. This is seriously so frustrating!!!

1 ACCEPTED SOLUTION

I had to do a work around. I downloaded the thumbnail from Youtube, inserted it into the campaign as a picture and then added a link to the picture. Please fix this issue so that I do not have to do this workaround anymore. There is no play button on the video thumbnail so it doesn't look a video. 

View solution in original post

2 REPLIES 2
Caitlin_M
Administrator
0 Votes

Hello @Rev SaraM-1970221203. I'm sorry to hear that you had difficulty inserting a video into your email. I took a look at your most recent email and saw a video clip was included. Was this the video that was not pulling in a thumbnail? If so, do you recall how the video was inserted in the end?

--

Caitlin M.
Community Manager

I had to do a work around. I downloaded the thumbnail from Youtube, inserted it into the campaign as a picture and then added a link to the picture. Please fix this issue so that I do not have to do this workaround anymore. There is no play button on the video thumbnail so it doesn't look a video. 

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST