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[ShawS3]

Why does it show I sent the emails but many are not receiving them, I have everyone on Express permission and no one has subscribed

[William_A · Accepted solution]

Hello @ShawS3 ,

I was able to test send your emails and receive them in my regular inbox right away, without any issues. However, I am not you, which is what your email program is likely having an issue with. However I did notice that you're sending using the ccsend rewrite even though you have your own domain, which may be having an impact on how your emails are delivered to your contacts. 

Here are some general best practices for deliverability. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication since you're sending using an address with your own, unique domain. With all the delivery gatekeeping and anti-spam/malware safeguards in place, it's necessary for businesses using an ESP to have this in place.

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

See also:

Email Authentication FAQ