Emails (Including test emails) going to Junk/Spam

[MalloryT9]

My latest campaign is continually going to the Junk/Spam inbox. I sent a test to myself and every time it went Junk Mail. 

Can someone please look at it and let me know what to do or how to fix this before it goes out to my entire network?

https://conta.cc/31DQlol

[MalloryT9]

Hello @ChrisM8792 ,

With a changed From email / domain, you'll want to make sure you've checked the following in your account and network:

• Make sure your account is properly setup for self-authentication with the new address/domain
• Make sure our domains are safelisted in your new company's network
• Make sure your own email addresses are safelisted in your new company's email system

Please reach out to our Delivery team if you're needing more direct, specialized assistance on any of these elements, or if your delivery issues continue after making the changes.

See also:

Email Authentication FAQ

[Zoe_H]

Hello @MalloryT9,

Thank you for reaching out to the Community! I sent myself a test of your email and it went straight to my inbox. I think your security filter is blocking Constant Contact. Can you please give our Delivery specialists a call to see how to fix this? Thanks! 

[MMIC]

Mine are all going to spam too. It wasn't happening before. so something must have changed in Outlook or on your service.

[Frankie_P]

Hi @MMIC 

I apologize you too are having this experience. I can however see you also spoke with our Chat Support about this as well. In fact this team recommended to have these contacts Whitelist Email Addresses in their email client and/or in their security program. They also suggested you call into our Deliverability Specialists directly for further troubleshooting. Were you able to get in contact with this team?

[MMIC]

not helpful.

These are contacts that have ALWAYS received our emails. the problem seems to be when I change the "from" email to another email on our account. Then it goes to spam. we cannot contact close to 4000 people and ask them to whitelist our email when they have already been receiving them for years.

[Timothy_G]

Can you confirm for me the From email that is successful and the one that causes the email to go to Junk/Spam?

[MMIC]

The from email that we regularly use is the agencymailings@mimillers.com and when I change it to rclark@mimillers.com than it goes to junk mail. Even his OWN junk mail.

[Aaron_H]

Hello @MMIC,

Sending emails to, and from the same address will often trigger spoofing warnings.  Ironically this means that sending emails to yourself, is often the least effective way of testing spam-boxes, as your own inbox security programs will often recognize that you did not actually send that email.  There are a few ways around this though.  The most effective solution for yourself and all of your contacts, would be to publish a dkim key, and set up self-authentication.  You can find a walkthrough of that here.

While we can continue trying to troubleshoot through our forum, this is sometimes a more complicate procedure, and it may be more timely for you to contact our Deliverability specialists in the Account Review Department at any of the numbers listed here.

[asko0]

We're having the same issue recently. I've even tried changing the from adres to another of our emails and still encountering the same problem. My colleagues whom I send test messages to also receive them to junk folder. We're sending the same kinds of emails we always send.

Please advise!

[Frankie_P]

Hi @asko0 thanks for testing your email campaign with a different from email address! This is a great troubleshooting step to take. I have taken a look at your most recent campaign and was unable to replicate this same experience. The test email I sent myself of this campaign did deliver directly into my inbox. Are you having this experience when sending tests to email addresses with the same domain? If so I would suggest sending a test to an email address with a different domain. We also recommend sending yourself a test of your email with a different subject line or even blank email to see if it is in fact content related.

[asko0]

Hi, I sent a test to my personal gmail and it didn't go to the inbox there either. 

Thanks!

[BiancaRae01]

We're having the same issue, it's so frusterating! Will continue to follow this trail. 

[Zoe_H]

Hello @BiancaRae01,

I do apologize that you are having this same experience! 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

[StPeteEDC]

We are having the same problem as well. Our "From" name and domain name are the same, but emails from a new contact are going to junk internally and are not being delivered to our external contacts.

[MandiThac]

I am having the same issue. Not only are our emails going to our employee's junk email in Outlook, but every single email that is sent via Constant Contact (not just ones sent by us) goes to my Outlook junk folder now. This is a BIG problem!

[William_A]

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

[LorraineR37]

This is now happening to us after years of using Constant Contact. All "from" addresses are verified. It has worked perfectly in the past. We have tried several verified email addresses that worked perfectly in the past. Even when whitelisted they go to junk.

[Zoe_H]

Hello @LorraineR37,

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

[LorraineR37]

I've been trying to speak with someone. Chat said they'd refer me.

[Zoe_H]

Hello @LorraineR37,

I do recommend for a faster turnaround time to give the Delivery department a call here. 

[ChrisM8792]

we have used constant contact for well over a year - we just changed companies - therefore our from email address has changed ... and now our constant contact mailers are landing in SPAM ... how can we change this???

[William_A]

Hello @ChrisM8792 ,

With a changed From email / domain, you'll want to make sure you've checked the following in your account and network:

• Make sure your account is properly setup for self-authentication with the new address/domain
• Make sure our domains are safelisted in your new company's network
• Make sure your own email addresses are safelisted in your new company's email system

Please reach out to our Delivery team if you're needing more direct, specialized assistance on any of these elements, or if your delivery issues continue after making the changes.

See also:

Email Authentication FAQ

[TinaH933]

Has this issue been resolved? A lot of our emails are also landing in people's spam causing them to miss important details regarding events, information etc. This has become a problem more recently and would like to get it sorted out asap.

[William_A]

Hello @TinaH933 ,

Your account hasn't been setup with self-authentication, despite having your own domain. I'd advise checking my other responses in this thread, and following the linked articles in them.