Image Uploader Rotates Images

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SeattleSailingClub
Rookie
0 Votes

Hi, When I upload an photo to ConstantContact that was taken on my iPhone 13, ConstantContact frequently flips the image sideways or upside-down without consulting me, and I have no option to edit the image - I've seen an image editor on CC before but it seems to be gone? Please advise.

1 ACCEPTED SOLUTION
Caitlin_M
Administrator
0 Votes

Hi @SeattleSailingClub. The image flipping is due to the orientation of the phone when the photo was taken. You can edit the photo once it has been uploaded so it can display properly. You can rotate the image using the Image Editor on the desktop and on the mobile app.

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Caitlin M.
Community Manager

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3 REPLIES 3
Caitlin_M
Administrator
0 Votes

Hi @SeattleSailingClub. The image flipping is due to the orientation of the phone when the photo was taken. You can edit the photo once it has been uploaded so it can display properly. You can rotate the image using the Image Editor on the desktop and on the mobile app.

--

Caitlin M.
Community Manager
LeeN706
Rookie
0 Votes

I tried to edit rotation in CC photo editor but the photo rotation options are blacked out/don't work. When I edit the image on my phone so it's upside down, contant contact still flips it. Same if I do so on my laptop. I have tried every orientation and it still makes the photo upside down.

William_A
Administrator
0 Votes

Hello @LeeN706 ,

 

I checked your account, and all the images in your library are showing as correctly oriented. If you're still seeing them incorrectly rotated / upside down, this would indicate you're encountering a cache issue. You can clear your cache and fully exit your browser to alleviate the issue on your side. 


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William A
Community & Social Media Support
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