Images showing up as jpeg and will not upload as image into email

[AlysonM49]

My images will only show up as a jpeg and will not load properly into my email.  This happened one other time, but it resolved itself eventually.  It worked fine last week, but the past two days, it will not upload images. 

[William_A]

Hello @AlysonM49 ,

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.