Just Getting Started

[PamelaM647]

Obtaining information to get started is not as simple as signing up.  It's been two weeks and I am still trying to figure out now to post an ad that might expire before I get started.  My initial phone call was short but allowed me to locate my contacts in an account that I've had for more than 25 years.  My business has been active for more years than I can describe and I set up Constant Contact as an avenue to promote with less work.  I'm doing more work just trying to figure out how Constant Contact is an advantage and not just another monthly bill.

[William_A · Accepted solution]

Hello @PamelaM647 ,

I'd recommend following along with this article when you're creating your first email. When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, and also screenshare while you're logged into the account.

You can find resources for creating ads in these articles:

Creating Facebook/Instagram Ads

Creating Facebook/Instagram Lead Ads

Creating Google Ads

Our Community also has resources under the Get Inspired and Learn & Grow tabs at the top, particularly for the Expert Advice page and Onboarding Hub pages.

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well. The KB is also available via the Help tab in your account's top navigation bar.

[PamelaM647]

Thanks.  I had a lot of positive energy from Joel.  This was my 2nd call and it was incredibly informative.  I am on my way.