Join us today to capture potential customers and manage your contacts @ 2 PM ET

Most Efficient Way To Clean Bounces | Suspended E-mails

SOLVED
Go to solution
rickyscf2024
Rookie

Hello! I am new to constant contact, and I was wondering if there was an easier way to clean non-existent mails that appear under the reporting section. 

Since I am doing a lot of A|B split tests, I noticed that I have to go into each individual list: List A, List B, Winner in order to find e-mails that bounced. 

Just wondering if there's a way to see 1 list showing all contacts that shows if they have bounced. 

 

Any help would be appreciated: 

Also: I did notice contacts that have been suspended. I know CC puts them on the list for 14 days. Based on experience, does it just make sense to remove these contacts? 

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @rickyscf2024 ,

 

The only way to manage bounces is through the individual emails' reports, which means that for Subject AB email types the bounces lists will be further split between the variations. 

 

Contacts become suspended if you or other customers of ours repeatedly try to send to that address and we get non-existent bounce codes from the receiving network. If you know for a fact that the suspended address is a valid one, you're welcome to try unsuspending and quicksending the email to them, but if they continue to bounce back they'll just be suspended again to avoid sending reputation degradation. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @rickyscf2024 ,

 

The only way to manage bounces is through the individual emails' reports, which means that for Subject AB email types the bounces lists will be further split between the variations. 

 

Contacts become suspended if you or other customers of ours repeatedly try to send to that address and we get non-existent bounce codes from the receiving network. If you know for a fact that the suspended address is a valid one, you're welcome to try unsuspending and quicksending the email to them, but if they continue to bounce back they'll just be suspended again to avoid sending reputation degradation. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
FEB 04
Quick Simple Tips to Improve Your Results in Constant Contact
1PM - 2PM EST