New Template

[GoodpastureGray]

Using the new template for my newsletter the test/final email sent hyphenates words when justifying paragraphs.  Does anyone experience this and have a solution?  The final product appears very choppy.  I send daily communications to clients and have used Constant Contact since 2011 using my original templates without this problem.  Thanks very much...WLG

[Caitlin_M]

Hi @GoodpastureGray. What email client/device/browser are you using to view the test? Is this happening with every test sent or only certain templates?

[GoodpastureGray]

Caitlin...good afternoon, thank you for getting back to me.  Since 2013 we've used a template created by my assistant.  Happy to send along an example if that would help.  About 4 or 5 weeks ago I started getting a red exclamation point and bar at the top.  I called in and got a consultant at CC.  She said we needed to convert to the new template and helped me set up a new one based on my previous set up.  When I create in the new template and after justifying the boxes it appears correct but when it is sent it has several hyphenated words with is not acceptable. I am an SEC RIA and manage money for high and ultra high net worth clients.  This is a daily email that is sent to a little over 100 clients and I have ~60+% readership each day.  I tried the new template and the first that went out got several comments from clients who noticed the change after I was mortified to see it first.  Hope this is enough information and I really appreciate any suggestions how to correct.  WLG 

[GoodpastureGray]

Apologies, Caitlin...forgot to mention I use Firefox...WLG

[Caitlin_M]

Hi @GoodpastureGray. Thank you for that information. Do you know what email client these emails are being viewed in? Is it through a browser or a desktop app? 

[GoodpastureGray]

Thanks again, Caitlin...most clients read the daily note from their desktops--PCs + iMacs.  Is there any way that I could get on with someone Monday to look remotely at our previous reports and see why we are experiencing these problems now?  WLG

[William_A]

Hello @GoodpastureGray ,

At this point, I'd advise calling in for live troubleshooting.