Personalized Kick Off Call

[KELLYF8]

Hi! 

I'm noticing while looking through my plan that I don't know how to use most of the features. I'm also noticing that I did not get a personalized Kick Off Call which is included in my plan. 

How do I go about signing up and learning how to use these other features?

[William_A · Accepted solution]

Hello @KELLYF8 ,

Personalized kick-offs aren't available anymore, and based on the account's age and legacy billing plan, it doesn't look like it would be available at this point since that team has shifted into other new-customer initiatives. 

When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, and also screenshare while you're logged into the account.

Our Community also has resources under the Get Help and Resources tabs at the top, particularly for the Marketing Digest page and Onboarding Hub pages.

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well.

[William_A · Accepted solution]

Hello @KELLYF8 ,

Personalized kick-offs aren't available anymore, and based on the account's age and legacy billing plan, it doesn't look like it would be available at this point since that team has shifted into other new-customer initiatives. 

When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, and also screenshare while you're logged into the account.

Our Community also has resources under the Get Help and Resources tabs at the top, particularly for the Marketing Digest page and Onboarding Hub pages.

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well.

[Chris-S · Accepted solution]

Hi @KELLYF8,

Feel free to join one of our daily Ask A Trainer sessions. 

Our "Ask a Trainer" sessions are designed to provide you with immediate, expert assistance with any "How Do I" questions you have about using Constant Contact. These sessions are hosted by our knowledgeable trainers and are available to all Constant Contact customers. There is one todayt from 11 AM Est - 4 PM