Event landing page always asks if I am human

[ShaneD080]

I am loosing customers because of this!  People can not register for my events because it is blocking everyone.  Please turn this off

[Caitlin_M]

Hi @ShaneD080. As Will mentioned above, this is most likely caused by a security setting on your registant's end, such as a specific browser extension, ad/pop-up blocker, or VPN setting. Our teams are not able to replicate a loading or blocking issue and the setting is not able to be turned off to block possible bot registrations. Are they able to proceed past the verification? Does this happen on multiple browsers/devices? 

[ShaneD080]

This happens on all computers and all browsers.  We are seeing the same issue they are seeing.

[William_A]

Are all of the computers on the same network - i.e. a work network, or running a specific VPN? 

[ShaneD080]

No!  My customers are reporting this from all different devices and all over the southeast.  Internally we can not access the event either and also have tried home computers, laptops, phones, etc.

[William_A]

Can you provide a recording of the exact behavior when accessing the event's link? I.e.- show if it's blocking the traffic, if it's taking longer than a few seconds to load and redirect, or if it's defaulting to an error message.

[ShaneD080]

[William_A]

How are people accessing your event's link? Is it through emails, via a website, a social post, or some other manner?

[ShaneD080]

all the above

[William_A]

Please provide specifically in which ways people are being blocked. The reason we need to confirm this, is because all previous data points to the LP pages being blocked when embedded in certain wyas (e.g. an iframe), whereas accessing them via direct link (e.g. social posts on the native social platform, links in a direct email) does not result in the blocked messaging.

[William_A]

Additionally, I've moved your responses to a thread on their own, as your issue doesn't match what the previous thread's question was regarding. 

[ShaneD080]

I love how you people attempt to dodge the issue!  EVERYTHING IS BLOCKING!  That means EVERYTHING all links, all copies of links, all media post links, all direct links even when I click the link from inside the dashboard page.  it does not matter what computer, it does not matter what browser, it does not matter where or what network!  I do not know how to make this anymore clear. You have blocked all of my customers from accessing the event page.  I have no registrations because EVERYONE is being blocked.

When I called customer support on my previous event they told me they are aware of the issue and working  on it.  Now you say it works but it doesn't.   

[William_A]

We need to ask these troubleshooting questions because our devs need data to see where the issue lies- what specific behavior, what specific error messages, etc.

For example, I have absolutely no issues accessing your live event's LP and registration pages- including when accessing the links on my personal devices. This would indicate that the links themselves are not being explicitly blocked on our end, so it is very obviously something else. 

Based on what I'm reading in your follow-up email from yesterday, the issue is in the way you've linked to the event on your website. As you stated in the email, when you clicked the link within the event dashboard, it worked as intended. This would indicate that there's an issue with the way it's linked in your website. Please review the troubleshooting questions I asked earlier, and confirm whether or not making changes to how the link is provided in your website alleviates the issue for your customers. Otherwise, you may need to reach out to your website admin / website builder's support to see why an embedded link with an anti-bot check would be getting blocked.

If you do not want to provide troubleshooting data as requested, nor reply with respect to Community Guidelines, then it would be best for you to call in for further, live troubleshooting. 

[ShaneD080]

Again I have answered the questions and provided all answers.  Today the links within the dashboard does not work as I stated today!  I have not been able to get anyone that can get access to the event.  It is published to our website via the built in widget, that link will not work.  I can copy the link from the dashboard and it does not work no matter the browser.  I can directly click the link and it does not work.  I have provided the screen shot of what it is doing. The phone support people are useless and refuse to help.

[ShaneD080]

Here is an error screen that was just sent to me by one of our customers

[William_A]

And you provided the raw URL, exactly as it's provided for your active event? Are they able to access that link in Safari's incognito or a different browser. I'm asking for this one specific customer.

[ShaneD080]

Yes I have sent them the link from the dashboard.  They have tried multiple computers, multiple browsers, multiple connections.  I am doing the same in the office today and getting the same error.  We are totally blocked.  I have called others at home and they are blocked, it does not matter how they access it.

[ShaneD080]

Let me add for clarification.  I can not direct register someone because I am blocked.  I have tried multiple computers and devices today, not on the same network, all different browsers

[ShaneD080]

Most of my customers attempting to register for my events are being blocked by the human verification.  It has increased to the point we are going back to manual registrations.  I have contacted support many times and they are clueless!  Currently there is no point in using the events feature as it will not allow registrants.

[William_A]

At this point @ShaneD080 , we're still unable to recreate the issue with the currently active events ("BL...../25" and "Last.....4"), as we can access all the links regardless of the network, device, or browser being used. Our higher level technical team will be reaching out within the next 2-3 business days, to continue troubleshooting and collecting info, as what's being described and shown does not currently match any known issues or reports. Your prior chat cases and email correspondence has already been noted in the case. There are currently no recent call cases on the described issue associated with your account.

Please make sure the contact info for your account is up-to-date, as they will be calling the account's default phone number. If you need them to reach out to a different phone number, please reply directly to the automated @ mention notification email you receive from this response, or to the previous email chain formed from Caitlin's response, with that preferred phone number.