Segmenting by age group

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user754486
Rookie

How can I segment an email list by different age groups?

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @user754486 ,

 

If you've uploaded your contacts with an "age group" custom field, you can use segmentation to narrow down that information against other contact field parameters. Otherwise you can also just search for that info.

 

If you haven't uploaded any information pertaining to "age groups" among your contacts, then you'd need to do that first in order for our system to be able to search/segment that info.


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William A
Community & Social Media Support

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7 REPLIES 7
William_A
Administrator

Hello @user754486 ,

 

If you've uploaded your contacts with an "age group" custom field, you can use segmentation to narrow down that information against other contact field parameters. Otherwise you can also just search for that info.

 

If you haven't uploaded any information pertaining to "age groups" among your contacts, then you'd need to do that first in order for our system to be able to search/segment that info.


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William A
Community & Social Media Support
YrisP
Rookie

Hellos that app no accept more than 10 criterios(add block) how would I do for ages between 25-30 for example, fill prompt with > or <. I have tried by different ways y error.

William_A
Administrator
0 Votes

Hello @YrisP ,

 

I'm not sure I understand what you're trying to do. Are you having issues with the segmentation criteria? What is the exact error you're encountering?


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William A
Community & Social Media Support
user8146624
Rookie
0 Votes

You should try using a custom field filter for Age Range (or any other filter name you choose), with this Criteria Section, for example: Contains 36–45 OR Contains 46–55 (with a dash, not a hyphen, between the age range numbers).1.png

 

user3591062
Rookie

I tried this way !! Don't work!! I need to segment contacts between the ages of 36 and 55. 

user663772
Rookie
0 Votes

I have exactly the same problem, I can't segment clients who are between 36 and 55 years old. I've written 36-55, 36/55, 36 to 55, and everything I can think of. There is no way.

Caitlin_M
Administrator
0 Votes

Hi @user663772. If the contacts have a custom field of 36-55, then they can be searched. The segmentation tool does not do a range search. See the above screenshot from user8146624 that has custom fields set for age groups and does a "Contains" search

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Caitlin M.
Community Manager
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