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Surveys

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EasternCTAOR
Constant Contact Partner

Can you restart a survey that has ended in Constant Contact? I discovered one we had one setup was set to end with the wrong date. 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @EasternCTAOR ,

 

You can extend survey pages' expiration dates up to 6 months further from the date of the change, if they're still active. Once a survey closes however, it'd need to be remade if you want to re-open it. 


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William A
Community & Social Media Support

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3 REPLIES 3
William_A
Administrator
0 Votes

Hello @EasternCTAOR ,

 

You can extend survey pages' expiration dates up to 6 months further from the date of the change, if they're still active. Once a survey closes however, it'd need to be remade if you want to re-open it. 


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William A
Community & Social Media Support
EasternCTAOR
Constant Contact Partner
0 Votes

Hi William,

Thank you for the quick reply. Is there a way to tell on the original survey when it was set to close?

 

Based on your feedback,  can we:

- copy the current survey and have the old link point to the new survey w/o losing the current responses?

- point anyone clicking the current link to the new survey or

- create a message for anyone clicking the link that tells them the survey location has changed and provide a new link for them to click?

 

William_A
Administrator
0 Votes

No, copying the survey or making a new one would still result in a wholly new, unique survey share URL. The only thing that can really be done at this time would be to replace areas where you have the old link, if possible (such as in social posts or on websites). In emails, you'd need to send a new email out with the updated link.


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William A
Community & Social Media Support
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