can i stop rs6.net redirect / click tracking

[karljeffery]

Hi, a cybersecurity expert who receives our Constant Contact e-mails is telling us we should only include links to pages on our own web domain in e-mails, rather than have Constant Contact convert them to rs6.net so it can track the clicks.

He says that he teaches people never to click on 'suspicious links' in e-mails, which means any link to a domain other than the one of the company sending the e-mail. Also by including these links in our e-mail we are contributing to reducing organisational cyber resilience.

It may be a fair point - and considering we never look at click statistics anyway, maybe we should follow his advice, but I don't think Constant Contact offers the capability to not use redirect rs6.net links?

Karl jeffery, London 

[karljeffery]

Hello @karljeffery ,

At this time, link tracking cannot be turned off. However it is something on our devs' radar to look into ways to accommodate both Compliance and the specific needs of some customers regarding link rewrites. If you'd like to vote and voice your opinion on the Feedback board regarding this, I'd suggest this thread.

If a contact is needing info for the sake of safelisting, I'd advise directing them to this article so they can update the security app, pop-up/ad-blockers, and other programs they need to. 

[William_A]

Hello @karljeffery ,

At this time, link tracking cannot be turned off. However it is something on our devs' radar to look into ways to accommodate both Compliance and the specific needs of some customers regarding link rewrites. If you'd like to vote and voice your opinion on the Feedback board regarding this, I'd suggest this thread.

If a contact is needing info for the sake of safelisting, I'd advise directing them to this article so they can update the security app, pop-up/ad-blockers, and other programs they need to. 

[CHRISTINEP863]

Hi William,

Did your Dev team ever make it possible to turn off link tracking?    We are having the R20 links fail to resolve for our users in our announcement mails.   Please advise.

Thanks,
Christine and Jeff

[William_A]

No, link and click tracking cannot be turned off at this time. It's advised that your recipients adjust whatever program is blocking the link opens, or add the domain to the program's trusted setups.