change t the way a document is created is difficult

[ChristineM284]

How can I get back to the former process of creating a document? This is so annoying

[William_A]

Hello @ChristineM284 ,

Are you asking how to upload a document or link to one in your email? I'm not aware of any recent or drastic changes to the process if so. Can you describe where in the process you're encountering issues?

[ChristineM284]

I cannot get rid of the " Your headline" , "Download Document " and the bottom row of symbols, none of which I want in the message I send. I used to be able to just use the delete symbol to the right, but it is no longer there.

[William_A]

So this is referring to an email generated from a PDF import? Are you able to just click the sections you want to get rid of, and click the trash can icon in the toolbar at the top when it displays?