About William_A

Hello @MacyW6 ,   If there's a common element like a specific list membership or anything like that, you could use segmentation to pull all those contacts, then add/remove them from a list you specify. If you can't find any criteria that matches what you're needing to differentiate these contacts, then you may have to manually select and remove them.   I would suggest making at least one copy of your original list before you start making any membership changes. That way you can make the edits to the copy without worrying about making any accidental, drastic changes to the original.   If you'd like assistance on trying to use the segmentation method, you're welcome to call our general support for live, 1:1 assistance and (if needed) screensharing of your Constant Contact pages. ... View more

Hello @SusanneS006 ,   The text document would still need to be hosted somewhere, such as a cloud service, or converted into a compatible document file type to host in your account's library. ... View more

Hello @EdieC98 ,   If the email isn't showing in any of your inbox tabs or spam/junk, and you're not finding it blocked by your network, then we'd need you to call our general support. They'll be able to confirm security permissions with you live, and manually verify that address. ... View more

Hello @ChuckGreen ,   You'll need to copy the universal code available on Sign up forms page, then paste that into your website's coding. If you have an inline form, you'll also need to grab its specific inline coding.   I'd recommend following along with this article for the various steps to this. The article also has a slew of standard website builders, and how to install the forms in those builders' coders. If a builder doesn't allow outside coding, the article will state so.   See also: Create inline form Create pop-up form ... View more

Hello @PZ-Pgh ,   If a contact is stuck in awaiting confirmation, then you'd need to treat them essentially like an unsubscribed contact - which is how we treat them for billing purposes as well.    The easiest method for a contact to subscribe to you,  and try forcing through another confirmation email, would be for them to go through one of your sign up forms.   If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the confirmation status. You’ll need to get an email directly from the contact explicitly stating they want to be subscribed. Then you’ll need to call into the Review team, and follow their processes from there.   Since there are a number of legal and Compliance-related elements to contact permissions, we have to make sure one of these three processes is followed.   See also: Contacts in Awaiting Confirmation status ... View more

Hello @MaryR7498 ,   At this time, unused message limits do not carry over for the SMS addon. ... View more

Hello @AdrianaF1 ,   Is your account setup as a partnered system - i.e. an affiliate or something like that where you have a master account and separate child accounts within that? Or are you just referring to having your associate use an account manager login to be in the same account as you?   I had no issues getting a regular test email to send through to either my personal or work emails, so if that's what you're referring to, I'm wondering if there's a security element blocking the unauthenticated test sends from being received by you. You may want to check and make sure your email program / network isn't outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance. ... View more

Hello @BrendaW965 ,   That's because it's connected to your device's default emailing, like other email links you might select on the web. If you're logged into your personal email address, and your device is set to automatically open that email program with that address, then that's what it will default to. As this is something controlled by your device settings, we're unable to do anything from our end to change this. ... View more

Hello @AllianceOfNH ,   I can see your inline form on that page as expected. Landing page sign up forms can be found in the My Campaigns page. ... View more

Hello @PDCollabAdmin ,   You can quickly find the welcome email of your account under the Automation campaign type. Once you've located it you can edit its step to make sure the from address and company name in the header are up-to-date. ... View more

Hello @BrandyL44 ,   We're glad to hear you are interested in SMS marketing! Currently, we are working on getting this added to all of our customers' accounts in incremental rollouts for stress testing, and catching unforeseen issues. I can mark that you are interested in having this added to your account so we can get you started with SMS marketing sooner. Right now, I can't promise any specific date that this will be available in your account. We do have some Knowledge Base articles that can help you get ready for SMS Marketing. Please note that currently SMS marketing through us is only available in the US.   SMS marketing best practices   Getting started with SMS marketing   SMS marketing overview ... View more

Hello @Fadu.Technology ,   It doesn't look like your account has any active coded forms, so the only existing forms on your account would be the legacy landing page ones (Sign up forms > Legacy landing pages), or one of landing page forms made through the Campaigns page. ... View more

Hello @CTIOTB ,   The contact mentioned is showing as opening your most recent emails multiple times over the past several days. If they're not receiving particular emails you think they should, make sure they're on the corresponding list(s). Additionally, make sure they're not overlooking the emails in their other inbox tabs (if applicable), and they don't have filters on for their email program that'd sort your emails erroneously. ... View more

Hello @NorthDakotaPlanningAssociation ,   Email open, click, etc. reporting will continue to be active after the email is sent, though the interval between recalculations will be higher (generally a week in-between). After 33 days the recalculations will cease as further reporting activity is rare beyond that many days post-sendout, and can be particularly strenuous on our systems with how many emails are sent through us on every account. ... View more

Hello @IrondaleChamber ,   If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.   If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.   Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed. If this contact finds that they're getting unsubbed without actively doing it themselves, they'll want to check their email program's settings to make sure they're not set for automated unsubscribes for some reason. Another possibility, is for the affected contact to make sure people they're forwarding to aren't accidentally confirming the contact's email, instead of their own when unsubscribing. ... View more

Hello @RickC25 ,   If you deleted them at a previous time, then they may still be unsubscribed from you without showing in your contacts at all. If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.   If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.   Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed. ... View more