About William_A

Hello @TylerP571 ,   I got an email sent to you regarding how to get the template. If you have any additional questions, feel free to reply directly to that email. ... View more

Hello @jasonk2021 ,   Are you trying to connect a personal account or a business page? You may need to disconnect and then reconnect the account if you continue to have issues with the Insta API. ... View more

Hello @AlanL143 ,   I'm not finding any recent chat or call cases from you regarding this issue. We'd love to be able to provide support, but we need to actually know when an issue occurs for you.   What are the sources of your gifs? Have you made any changes in the way they're created and exported from the program you use to make them? If you're pulling them from the internet, have your sources or their hosting sites made any changes? If your gifs are hosted on other sites, are you able to add them to your emails via the image URL method?   You may also wish to call support and work with them for live, 1:1 troubleshooting and assistance.     ... View more

If you wish to use HTML to build your email, we'd advise using the custom code editor. The regular email editor cannot have its HTML accessed.   If you're interested in seeing this feature potentially added to the regular email editor in the future, please vote on the feedback thread regarding HTML in the editor. ... View more

You can download an image from the Library back to your computer by clicking on the name of the image in the Library, right-clicking on the image, and selecting the "save image as" option in your browser's pop-up menu when it appears. ... View more

Hello @PortlandLiteracyCouncil ,   If you're wanting to make the coverage of the platform fee  an optional element for your registrants to pay for, you can include those as items. You'd want to likely include a description of why you're asking for the optional extra amount, explaining that your providers charge transaction fees on all online purchases and that any additional amount the registrants pay help to offset this amount. For example, the setup might look something like this in the Event Settings:     And on the registration form, as an example:     You can have up to 100k of a single item available. Depending on the price of your event, you may want to increase or decrease the cost of the item, or add varying values of items (e.g. $3 coverage, $10 coverage, etc.) I'd recommend going through this article , which covers how to add items to your event, and includes pricing for the transaction fees as guidance for adjusting your pricing. ... View more

Hello @theharbor.life ,   While there isn't a way to automatically open registration for the current event system, you can turn off registration until you're ready for it to be available. Once you make the event live, you'll receive a shareable URL (located under the name at the top of the dashboard), and be able to copy that to paste wherever you want. Then, in the top-right corner, you can click the switch under REGISTRATION to Close it. Whenever someone tries to navigate to the link, they'll get a generic message letting them know registration is currently closed. Then, when you're ready for it to be accessible, simply switch REGISTRATION back to Open.   Registration will close again automatically either on the date of the event's start, or at a specified earlier date if selected in the Event's Basics. You can also manually turn off and on registration at any time trough the dashboard as described above. Once the event has started, it will be considered closed / finished, and registration cannot be re-opened.   For more info on event functionalities: Event Basics Event Registration Setup Event Dashboard ... View more