About Caitlin_M

Caitlin_M · ‎12-05-2019

Hi @ErikL55. What type of box were you seeing? Was your zoom setting set to something other than 100%?

Caitlin_M · ‎12-05-2019

Hi @ParkerG92. Thank you for your feedback. What features are you looking to include in the signature that requires HTML coding?

Caitlin_M · ‎12-05-2019

Hi @TimothyF. Company is a criterion you can use when creating a segment. To make sure I'm understanding your request, would you like to have Company show as a column on the segment report?

Caitlin_M · ‎12-04-2019

Hi @MaxM845. I'm so happy to hear that you like the new dashboard and thank you for your feedback about it! I'll forward this over to our product team and open it up for voting to see what other improvements our customers would like to see on it.

Caitlin_M · ‎12-04-2019

Hi @Winegar. If you click and drag the image in a two-column block to either the left or right using the pink guidelines (depending on where you want that image to be), you can change the layout of the block. Does this help to accomplish what you were looking to do?

Caitlin_M · ‎12-04-2019

Hi @Fr.TimothyH. I'm sorry for the experience that you've had when accessing our site on a mobile device. Constant Contact is best used through a desktop browser but have you tried our mobile app? We've introduced a brand new cross-device editor where you can create and edit emails through the desktop and the app! I definitely recommend checking it out and if you can, letting us know what you think.

Caitlin_M · ‎12-04-2019

Hi @Cal-IPC. It is possible to add alt text and image descriptions when creating an email!

Caitlin_M · ‎12-03-2019

Hi @NINDSO. While we can't reactivate your trial, you are certainly free to start a new trial to try out our product and its features. We'll be here if you have questions during your trial period.

Caitlin_M · ‎12-03-2019

Caitlin_M · ‎12-02-2019

Thank you so much for the feedback, @VanessaY5. Is there anything you like in particular?

Caitlin_M · ‎12-02-2019

Hi @MahriahZ. I'm sorry to hear that this was your experience. We have a much smaller team available on Sundays and I apologize that you had to wait to speak with Angie. I'll forward your concerns to our teams for review.

Caitlin_M · ‎12-02-2019

Hi @Marcantonio724. What error message were you seeing? What page were you on in your account and what were you trying to accomplish?

Caitlin_M · ‎12-02-2019

Hello @KristineD242. I'm sorry that you weren't able to access our site. We did not receive any reports of our site being down, however. Were you able to sign up successfully?

Caitlin_M · ‎11-27-2019

Thank you @LeslieK693. I'll bring this up to our product team!

Caitlin_M · ‎11-27-2019

Hi @CREA_Conference. I see a request from earlier today to have your template recreated in our third-generation editor. It may take a few days so keep an eye out for it!

Caitlin_M · ‎11-26-2019

Hi @mariob037. Depending on the frequency of the word, search results should appear. What search term were you using?

Caitlin_M · ‎11-26-2019

Thanks for letting us know, @rcppubs23! I love this update given that they're different types of bounces and I'm happy that you like it too.

Caitlin_M · ‎11-26-2019

Hi all. While this type of function is not available as of yet, a workaround is to create a copy of your main list by selecting all the contacts on List A and moving them to a new, copied list. From there, you will go to List B and remove the contacts from the copied list using these steps.

Caitlin_M · ‎11-26-2019

Thank you for the feedback, Sara. While we want to make sure that we're here to assist our customers, our agents' safety comes first!

Caitlin_M · ‎11-25-2019

Thank you for clarifying @MarkB83. I checked on my end and I see this ad appearing when I access our site, regardless of whether or not I clear my cookies or browsing history. I'll forward your concerns to our website team.

Caitlin_M · ‎11-25-2019

Hi @CreativeB2. To clarify, for "Instagram account", did you mean having the ability to tag an account while creating the post? If so, you do have the ability to include Instagram handles while creating a post.

Caitlin_M · ‎11-25-2019

Hi @JeriM2. Currently, there isn't a way to track an open if someone is not on your list. If you have an example of how people are viewing your emails (such as a forward or another way your email was shared with them) and can provide this to us, this would be helpful.

Caitlin_M · ‎11-25-2019

Thank you @MarkB83. Do you need to close out of it every time you log in? Was this only appearing on the Constant Contact homepage or others? Also, do you happen to clear your cookies at all?

Caitlin_M · ‎11-25-2019

Hi @WarBRDR. What is happening in your account? We would like to know more.

Caitlin_M · ‎11-21-2019

Hi @neoRhino. What words or search terms were you using?

Caitlin_M · ‎11-21-2019

Hi @BobG024. Could you explain a little more about what you are finding difficult when you are trying to download or view an invoice? Did you follow the steps outlined in our article?

Caitlin_M · ‎11-19-2019

Hi @VinceP260. I took a look at your account and I was able to pull in invoices but I'm wondering if you may be experiencing the same thing as the customer in the original post (I merged your posts together since they were so similar and it allows us to follow up easier). Could you take a look at the information in Kyle's post and let us know if this helps? Once I selected the bubble next to the dropdown OR the date range and selected the appropriate information, I could see your invoices.

Caitlin_M · ‎11-19-2019

Hi @Judy3. Thank you for clarifying and that does make sense. I'll take note your feedback!

Caitlin_M · ‎11-19-2019

Hi @Judy3. Would you be looking for a completely different template for "party" or maybe something along the lines of a template but with a carousel option along the top of the template to choose an appropriate image to go with the template?

Caitlin_M · ‎11-19-2019

Re: website working poor - Status changed to: Open...

Re: HTML E-Mail Signature - Status changed to: Ope...

Re: Company added as a field when you pull a segme...

Re: new most recent campaign screen - Status chang...

Re: Block layout switch option - Status changed to...

Re: Campaign Page on Mobile - Status changed to: O...

Re: Accessability Issue: Alt text for CC images

Re: poor customer service - Status changed to: Clo...

Re: recipients inbox - Status changed to: Voting O...

Re: good - Status changed to: Open Questions

Re: TERRIBLE SERVICE - Status changed to: Closed -...

Re: Error Message - Status changed to: Open Questi...

Re: Site is down !!!!!!! - Status changed to: Open...

Re: The "Permission Reminder" information button i...

Re: upgrade old template - Status changed to: Clos...

Re: Search Problems - Status changed to: Open Ques...

Re: bounce report - Status changed to: Closed - No...

Re: Exclusion Lists & Help via email

Re: call center closed - Status changed to: Closed...

Re: New ad box that pops up in lower right hand co...

Re: Social posts - Status changed to: Open Questio...

Re: Unique Visits - Status changed to: Open Questi...

Re: New ad box that pops up in lower right hand co...

Re: stop doing this - Status changed to: Open Ques...

Re: Search Bar function??? - Status changed to: Op...

Re: getting an invoice fro your system - Status ch...

Re: Show button on Billing Activity is not working

Re: templates for campaigns

Re: templates for campaigns - Status changed to: O...

Re: The Poll Function is Completely Useless - Stat...

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