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About rcppubs23
rcppubs23
Marketing Legend
since
09-26-2011
12-16-2024
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06-18-2023
04:22 PM
@BrowardCountyOPC and all, There are a couple of very good reasons to consider hosting a section on your own website instead of just relying on Constant Contact's "web version"--and this is one of them. It takes some work of the webmaster or designer to integrate it but once you have it you should be able to add each newsletter as it's published. Since you won't be able to grab the code until after the email is sent, it would take some planning to be able to place a link to it in the email when you send it but at least your copy on your website could be adjusted to correct errors. The other reason is that if it's on your website, you can get some sense of what kind of traffic there is to the email through whatever analytics you are using, which generally provide more information than what you can get through CC's campaign report. However, I just realized that Constant Contact does not even allow you to pick up that code, or at least they don't make it a simple process. It's the other email program (M - - - - - - - -), whose name will be censored if I write it here, that gives you access to the code. So that will make the thing I'm suggesting a whole lot more work. The other downside, of course, is it will take up a chunk of space on your site, and the nature of your newsletter may be such that you don't want to have it forever live on your website.
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06-15-2023
09:32 PM
3 Kudos
This is not only an Outlook problem it happens with outlook, thunderbird, outlook browser access, yahoo browser access, mail.com--those are just the ones I was easily able to check. However your comments do give some insight into the problem. What the developers need to do is add a style specification where the CC customer can select the color for a "visited link" the same way it can be specified for a website. This could be part of the style sheet or the editing toolbar. Without this, it seems that the color of the visited link will always revert to a default that's set by who knows who. Can we get this suggestion in the pipeline?
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06-13-2023
08:01 PM
But...I would also like to know if this problem is going to get fixed. Any of the CC folks in this chat know about this, or can you find out???
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06-12-2023
11:34 PM
3 Kudos
This should be a no-brainer, you'd think, for Constant Contact--we can select the color for links and yet have no control over the color of clicked links. It's especially a problem on buttons. If we can't choose the color ourselves, at least the color it goes to when clicked should not be so dark, since buttons tend to be a dark or bright color.
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06-12-2023
11:22 PM
I have found it frustrating for a long time that in the email link to the web view of your campaign, there is no way to make an adjustment to what Constant Contact selects for the social post (in using the links at the very top of the web version of the email. Today (and I'm not sure when this started), we noticed that the "plus" symbol available for sharing on other networks is not working. It generates an error message like: An error occurred while processing your request. Reference #97.57aad617.1686610064.deafea In looking back at some previous emails, the same thing happened with all of them, though in the past those had worked. So I am thinking it is not a problem on the page itself, but with how Constant Contact is processing that link. is this a known problem that support is working on? I would really at minimum like the option of not including those social media links at the top since they either work poorly or not at all.
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05-02-2023
08:11 PM
So sorry, I was using html-speak instead of constant-contact-speak. ok, divider blocks. I can try deleting them and starting over, but I'm not sure if you followed what I was saying happens. All of those divider blocks have the same specs assigned to them. And they appear to "hold" the formatting (if you go back and look at the formatting it has indeed saved with the correct specs. But they look to be different widths. If I use the feature that lets me duplicate the block, the duplicate does not look like the original, although it has the same properties selected. (Note I'm experimenting with different terms herd since I don't know which one will match your name for the elements. I believe it is fairly recent that you allowed the option of creating a reusable template. We have done this for many years, by creating what we call a template and returning to that one by copying it every time we start fresh. I don't know if your reusable template is any different but I did discover it last night and it's on my list of things to experiment with. But since duplicating an existing divider block doesn't work, I am not holding my breath to see if a brand new fresh one will work. And I don't know why you would offer the feature to duplicate a block if it's going to carry bad code wtih it.
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05-01-2023
10:50 PM
I would like to see fields like that added in all types of segment categories. For instance "tagged as x but not as y" and other similar things, or even more important "opened x and y email but not z" Some of these things can be accomplished by just adding multiple steps but it can get very complex to figure out the order that will provide the results you need.
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05-01-2023
10:21 PM
THey really are just horizontal rules, made wtih the block that lets you add a horizontal rule. here's a preview link of the email. All the rules in it were made exactly the same way. https://campaignlp.constantcontact.com/em/1101096620443/0264e653-0301-4a93-a932-4dafe912a815 I'm pasting in a screencap which I hope will work since I don't see how to upload a file. This capture shows only a segment of the email with 3 horizontal lines. The heavier one is what I wanted. I duplicated it to get the others but as you can see they are not duplicates (though they seem to have the same specs).
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04-30-2023
02:32 PM
I once saw a suggestion that this problem could be avoided by adding a string of spaces at the end of your preheader, but that probably also is not a best practice. It didn't work for me when I tried it but maybe there is some variation on that idea that would help. For my part, I just gave up on it, since people are probably used to seeing stuff like this in their inbox anyway.
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04-30-2023
01:08 PM
1 Kudo
I have trouble getting horizontal rules to be consistent within an email. I have compared all the specs and they are the same for all the rules, but thought I must be overlooking something, so I tried duplicating an existing horizontal rule and still it is not the same as the one I copied from. This is one more example where we could solve our own problems if we could edit the html code. Does anyone know a workaround for this problem?
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E-Mail Marketing
03-04-2023
12:43 PM
Really like DrewVB427's idea of a reverse stacking option. I'd advocate for offering BOTH this and a "turn off stacking" checkbox. I hadn't thought of the possibility of reverse stacking but it would be a good solution for many of the problems we're seeing in mobile layouts. Sometimes the way we want it to look on desktop doesn't lead to the desirable stacking on mobile view. CC has taken away so many thing (like indents, editing html code, etc.) in the name of creating good mobile layouts that you'd think they could let us make just a few decisions!
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02-27-2023
09:59 PM
I guess it's because they are focused solely on marketing mailings, where captions aren't really of the same import. Wonder if there is an ESP that is more focused on things like newsletters.
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02-15-2023
10:25 PM
When I go to the Emails Reporting page in my account the totals shown there are not in sync with the totals shown on the report itself. I had this problem some time ago but it seemed like it might have been fixed. Today it began recurring, in an even worse way. The correct number of "emails sent" is not even showing on that page, though when I click into the report it does show those have been sent.
Yes, I know I can click into the report to find the "real" totals but I like to use that Emails Reporting page to get an overview of how the different campaigns compare in their results. I did see somewhere one of the CC people in the community wrote back (in 2020): "to get the most accurate results, download the report." But this is not what I am trying to do. I have screenshots to show the discrepancy but I don't really want to upload them publicly.
Is there a CC rep participating here who can tell me if this is a problem the tech teams are aware of and working on?
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E-Mail Marketing
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Reporting
12-25-2022
11:54 PM
This issue interests me because I have found a "border problem" with Outlook also, but in my case it is that horizontal lines and borders set to 1 point are not visible in Outlook. I have to make them at least 2 points and that looks pretty heavy in other email clients.
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11-17-2022
06:14 PM
yeah, I hear that, and I didn't know about the dev console so I'll try that next time I have an issue. I don't really anticipate running into the excact thing again since I have never seen that message in the 10 years i've been managing our account. I do feel that the error message could be a little less mysterious to the user though. it leaves me wondering if there isn't someone on your team who would know how to find the error message that's being thrown up to me and at least guess what it's referring to.
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11-17-2022
05:53 PM
Important point raised by @SueW188 about crediting a photo. I find myself selecting a less desirable photo to use when inset into text because of the inability to include a caption (in this credit a photo credit). So I end up with a layout that communicates something less, or different, than intended. And yes, I know I can add a pixelated caption in photoshop but (a) who wants to jump into another program to solve something that should be a feature of the layout tools and (b) you have to experiment to get a size that works right and even then it usually appears gray and blurry.
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11-16-2022
08:37 PM
I agree, most of these types of obviously needed fixes take somewhere around 2 years or 3 editor versions, if they get fixed at all. I am happy, however, that we are now finding out something about what stage the thinking (or lack thereof) on Constant Contact's side is in.
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11-16-2022
08:34 PM
It only happened with this one email I was working on. It came up when I had basically finished my design and clicked "continue" to set up the lists and schedule it. I don't think it prevented me doing any of the things you mentioned, but of course I didn't know if it would mess up the mailing when it went out live. It appeared to be telling me there was a problem with "a" as you can see, but I couldn't find anything that would be referring to.
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11-16-2022
08:30 PM
@nmhs_seahistory has it right. Fix the gaping spaces in the existing text block. The problem with using the existing text block (aside from the fact that it doesn't work in every case of image blocks) is that it both looks ugly and the eye does not readily see it as associated wtih the image because it is so far away and lines spread out. For these reasons, I def am surprised that @RobertE473 thinks the existing text block works "just fine." Actually, in thinking about this, I realize that nearly every block has way too much margin to allow the parts of the email associate with each other the way one would want. This is why a lot of us early on in this thread were arguing that we need the ability to specify the padding or margins of the text block.
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11-15-2022
11:31 PM
I am getting an error message I have never seen before in my account and can't see what it refers to--and I'm way past the support hours. It appears at the top of the campaign, above the section with the "From", "Reply to", subject line and preheader, in a pink box and says: "a is undefined" with a warning triangle to its left. Obviously it wants me to fix something but I can't figure out what "a" refers to. Can you explain what I should look for to fix?
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E-Mail Marketing
11-15-2022
07:01 PM
This workaround from @Caitlin_M is much better than the more complex one we had talked about previously (using the 2-column block with a color background, removing one column and turning the background transparent or white)
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11-11-2022
06:31 PM
Thanks. After I looked at it again, it didn't seem like there was all that much of interest with the exception of the "biggest fans" group--I am curious what are the factors they take into account to generate that list of 5 people. I'm familiar with a good number of people who regularly open and click through but not with any of those. And when I look into their individual records, 2 of the 5 had opened one email in 2022, and the others had opened none. So what indicates a "big fan"? It got me thinking, however, that we always look on a monthly basis at which emails drew the most engagement but I don't think there is a way to generate that information via a search on the account, say over a particular time frame. Please let me know if there is.
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11-10-2022
06:50 PM
This worked, but I have to memorize the link if I want to return to it in the future? Isn't there a way to navigate to it from inside the account? Thanks.
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11-07-2022
01:19 AM
Recently we received one of those promo type emails from Constant Contact congratulating us on our many years of using Constant Contact, and providing some stats. I didn't look at it super carefully but (I thought) filed it away to look at later, so I don't really remember the time period the stats covered or whether the content was in the email itself, or more likely the email linked to it. In any case, I have misplaced the email and am not finding this information in my account, though I suspect it must be there somewhere. Can someone point me in the rigbht direction to locate it?
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My Account
11-05-2022
07:29 PM
I noticed today that this problem appears to have been fixed, and I can now view the images as full images, not cropped squares. I hope this is a true solution and not something that happened by accident that will disappear later. Can anyone verify that this is actually resolved in this way? Thanks.
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10-28-2022
05:09 PM
idk if this works in the new cross platform editor because I'm not using it until they fix the Firefox problem. But it doesn't work in the 3rd gen editor, or the previous one which I forget the name of--that is why I've been watching this thread since 2017. I hope Constant Contact developers are reading it finally.
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10-26-2022
09:04 PM
A vertical spacer would be good, but usually I find that I want less space rather than more so we'd need some way to make it work in reverse, so to speak. Or, they could make the standard padding a lot less and dthen let us ADD padding where we need more. While we're on the subject of "vertical" I'd also like to see the possibility to drag in a vertical rule. I know one of the blocks has it but that one doesn't usually work for my needs.
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09-28-2022
05:10 PM
@Frankie_P can you give us an update? Your last comment dated 5/13/21 indiates you are "still collecting feedback" on the issue of padding around images and between module blocks. Now we are in yet another version of the editor and as far as I can tell, nothing has been done to address this problem. If a decision has been made NOT to implement any control over padding, please tell us that. I have been following this thread for around 2 years or more and find it ridiculous that you still can't tell us if it is seriously under consideration. @ShultzieW91, if you are aware of a platform that allows padding specifications without having to redesign the whole email in html, I'd love to know which one. But don't use its actual name as it will be censored out of your comment.
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09-19-2022
04:54 PM
Thanks @Kyle_R for the reply. I also thought it was probably a bug, because of the way the coding is, with an apparent link on text in each column but not going to that data. And because in a previous version of the interface it did not behave the way it does now. Appreciate your recognition of the issue. I was rather annoyed by the response I was getting that "This works this way" and not acknowledging the problem I was even raising.
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09-16-2022
09:48 PM
As follow-up and more explanation, even if ultimately CC decides NOT to add this feature, perhaps the idea of having the row change colors when you mouse over, which gives you the idea it's the whole report that would open up. What I'm talking about is like what you get if you click into the opens, bounces, etc. You'll see if you mouse over someone in one of those lists, the background of the row turns gray, giving you a clue what you are going to get--and it would be even MORE meaningful on that report list page. I am pretty sure it DID work that way in the past and stopped in the latest "upgrade." Sometime about 4 versions or more ago, a whole new level of clicking around got introduced to the interface. Now you have to click so many times to get to specific information you need, but implementing this idea would solve some of that. You would almost think Constant Contact is a microsoft product, the way it keeps bloating the program. My 2 cents.
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