About rcppubs23

rcppubs23 · ‎09-14-2022

When you click on Reporting and get a list of reports, you easily get the impression that you can click through on any one of the columns and it will take you to that place directly. For instance if you click on "Bounces" within a report row, you expect it to take you to the list of bounces, because there are other places in the report where you can do that. I even think that in the past you could do that in reports. If you can make it work that way it would be an improvement. If you can't, you should at least have a color background across the row display on mouseover, that would suggest the columns cannot be accessed directly.

rcppubs23 · ‎09-04-2022

I had a survey we had been using for several years as part of our new subscriber series, and one of the CC reps helped us convert it to the "new" survey interface when the change was forced. We do not get a lot of responses, so I only recently noticed that I am no longer getting email notifications when someone responds to a survey and I don't see any place to set that up. Anyone know if that is still possible? I feel that when people respond to a survey giving their experience with and opinions about your email program, you want to respond to them right away. But we don't really have the capacity to go into the survey and check manually every day. If it is no longer possible, I hope Constant Contact will consider bringing that back!

rcppubs23 · ‎08-24-2022

As far as I have been able to tell there have been no updates. This has been discussed since 2017, through at least 3 editor versions and now we are on yet another one. But since the Constant Contact people responding on the thread have either not understood what we are talking about OR are on autopilot to say "put it in a text editor first" (which does not work), the value of an update is likely zero.

rcppubs23 · ‎07-01-2022

I am still hoping to hear that there is a plan to change this type of display, or to be informed that it will not be done. If it is not going to be done, or will be a long wait, I'll just stop trying to use this template. But the way things work, we don't get notified when something is changed, and we have to just keep trying to do it, which is a real time waster.

rcppubs23 · ‎05-12-2022

The problem with this is that it is essentially no change in the language of the 3G editor popup. It should say something more like While you were gone, we most likely ended your session for security reasons. If you are not done, click the button below, then save and refresh before making further changes. [This is not ideal...people who haven't experienced it before probably won't realize the distinction that's being made. But at least it's an alarm bell. Better to fix the system. But if people click the button that says "i want to keep working" and then are able to type, they are going to think they are fine, until they finish and are unable to save.

rcppubs23 · ‎05-07-2022

I did email this address you provided, but they responded as if it was just a random request. WHoever was replying didn't seem to have even look at this post which I referenced so they would know what I was writing about. Should I really expect to hear something in 4 business days? The reply they sent me sounded like it could be "whenever..."

rcppubs23 · ‎05-06-2022

I voted for this because there are two feature requests mixed up in this thread. The one I am most interested in is a blockquote. I understood that had been opened up for voting but this is the thread I was directed to. Just want to be sure my vote goes for that. I'm fine with supporting single line paragraph indents too, but I definitely need the blockquote restored as soon as possible.

rcppubs23 · ‎05-04-2022

Another possibility is to have a block in which we can insert html code, even if you continue to refuse to allow us to edit the html code in most blocks. At least one of your competitors has a block like this. I won't mention their name because I know your algorithm will just delete it. Of course they do allow access to the html code in all block types, but they do offer a specific one called "code your own" that lets you bring in code for one block, while using the standard tools for most of the template. Also, I believe there were a number of people in various parts of the other thread who commented on having a blockquote type feature so you may want to draw their attention to this thread, or at least post a cross reference to it. It's not just the 2 of us.

rcppubs23 · ‎05-04-2022

Yes, I have the same need that @Revs-Bil-Cher describes. Another example is I might have a headline type block of text (say it might be larger type and centered, for instance) and I don't want it to run the full width of the email and yet I also don't want to put hard returns in it since those will break differently depending on the monitor size. So I might want the text to be indented say 200 pixels on both left and right side, so the lines of text are shorter with some space around them.

rcppubs23 · ‎05-04-2022

Hi @Frankie_P, Here are the two screenshots...Note in particular the horizontal orange bar with Spanish text in it saying "De Pie por el Derecho al Aborto" which is cropped to a square showing only a part of a word in the screenshot from the cross devive template. Also the gold one on the end of that row. This should give you an idea of what I'm talking about when I say it's sometimes hard to locate the image I want to use when I can only see a cropped part of it. image library in 3g template image library in cross device template

rcppubs23 · ‎05-02-2022

There are really two different "indent" issues involved in this thread. One is indenting the first line of a paragraph, which it sounds like now can be done with use of the space bar. For me personally, that is the less important one. The other issue that's been discussed, and which is just unforgivable that it's been ignored all this time, is being able to do the equivalent of a "blockquote" to indent, for instance a quote within your text. THis is especially important, I think, for those of us who publish newsletters.

rcppubs23 · ‎05-02-2022

@Frankie_P I did not even get so far as some of the other commenters here who seem to be saying that the image doesn't import in the correct dimension. I think you may not have understood, or i may not have explained clearly, the problem I am encountering. I have screenshots I can provide but I don't see a way to do that, though I thought I remembered that was possible in the community. The problem I am encountering is that when I go to select an image to use in my campaign, the page that comes up showing the images for me to select from shows them only in a square format, so it is sometimes hard to find the one I want (when I'm only seeing a square cropped section of it). This happens as far as I can tell only in the cross device templates, not my older 3G templates. It does seem like it may have something to do with Canva, which I hadn't realized at first. I would like to see the images in the shape they actually exist when I go to select an image. If there is a way to upload my 2 screenshots, it may help you see the problem more clearly.

rcppubs23 · ‎04-28-2022

Why is it that good developments like this don't get announced anywhere? I mean, like to all customers, not just whichever ones happen to be browsing the community just at the right time... CC staff may not realize this but we don't all go looking for all the features we have been asking for every time we go into our account. It's a huge time-waster when it usually takes a long time before an issue is implemented. Every month there is some kind of update published and linked from within our accounts, but it rarely if ever includes very specific things like this that people have been requesting for years. This would be a useful addition, much more welcome information than the announcement of some holiday templates and the like. Glad to hear this feature got added!

rcppubs23 · ‎04-28-2022

I don't know if this has been released or if I'm in a test group, but I experienced this feature using the cross device template today. Or maybe it's just been added to this one template. It's def nice to have more size flexibility--tbh, I would have settled for even just a few more, especially in the larger sizes where there was SUCH a gap in sizes offered, reminded me of the old editwriters (phototypesetting equipment) if anyone remembers those. My only complaint is that you have the choice of either typing in the size and clicking to it one point at a time. I would have liked to have a dropdown vs the one-point clicking, but I guess if ALL the sizes are really available, typing in the number is something I could get to remember. It was just an odd feel at first, perhaps because I'm used to a dropdown in this area of the program.

rcppubs23 · ‎04-28-2022

I wrote about this in another thread--I had been experimenting with the cross device editor exactly for this reason, wanting to include tiktok with my other social media icons. Tonight I put together an email using it, and discovered that for some reason when using this template the media library images display differently. They all now are cropped to squares. I don't mean the actual images are cropped but in the display, for instance when you are searching images, the search results display them all as squares. Sometimes it is very hard to recognize the content of a horizontal rectantular image when it's cropped square. Is there a way to change that setting and have the images display as they really are, like they do in the other templates? (It baffles me why for one template, or maybe it's a set of templates, the media library would work differently than all the others, and it makes me worried that the media library may start looking that way in all templates, which would really slow my time in searching through images.

rcppubs23 · ‎04-28-2022

I have been experimenting with the cross device template because it is the only place where you can add tiktok to your social media icons. I want to be able to do this, but I don't like the fact that the view of the images in your image library crops them all to squares. Sometimes if you have a horizontal shape image you can't recognize it easily when it is cropped square. I didn't find a way to change this setting. Does anyone know??? If not, this template is kind of a non starter for me. The old library displayed the thumbnails when you went to find one that's already uploaded to your account and you could tell what shape they were easily. Why change that?

rcppubs23 · ‎04-24-2022

I just re-sent to non-openers an email previously sent because I felt the original subject line was not as good a draw as this type of email usually is for us. However it was disappointing that I could only change the subject line but not the preheader I understand that this type of send doesn't let you change the content, and I was ok with that. But my original preheader (several days ago) was promoting an event happening today. I would have liked to change the word "Sunday" in the preheader to "today" and maybe rephrase with a little more urgency, but there was no way to do it. I know the workaround is to create a whole new email, but then the stats are tracked separately, which is not as ideal for me as seeing them within the same campaign report. Another question, when I send it to "non-openers" does that include anyone who is new to the list since the first email was sent? Or do I have to do a separate send to new contacts--I see there is a separate option for that. I don't want to do it if they are already goingn to get it as part of the "non-opener" send.

rcppubs23 · ‎04-16-2022

I see it looks like people gave up on this a couple years ago, not surprisingly since no action seems to be taken. I would just like to add a dimension to the concept of edting an email before you resend it to people who didn't open. Yes, it may be that you made mistakes in the first email that you want to correct, but even more so it seems to me that when you are re-sending an email several days after it was first sent it is likely that there could be some time-related references that you may want to change to the people getting it later. Maybe the original email announced registration for an event that was open for a week after the send. When you do the resend you might want to change that to something like "Two days left to register!" If you use your imagination you can come up with many different things like that where it would be useful to make small edits, not just a matter of correcting earlier errors. You might even want to add a sentence at the top: "We hope you didn't miss hearing about ________." I don't remember if you can even change the subject line, but IIRC, if you CAN change it, you have to decide what you want the subject line to be when setting up the first send, you can't create the subject line just when you are ready for it to go out. I know you can create a list of people who didn't open the first, and duplicate the email and make your edits, but it's quite a few extra steps, plus it doesn't merge the analytics for the two sends into one report.

rcppubs23 · ‎04-16-2022

This is just nuts. Why do you need voting on this idea? It's standard practice across the web to encourage the use of alt text, including for accessibility reasons. If some people don't want to use it, for whatever reason, they can leave the field blank, but it's rather outrageous we don't have a way to specify alt text. The monkey offers this, and also allows for html editing in individual modules of the email..

rcppubs23 · ‎04-16-2022

This is a great idea. I am only seeing it today for the first time though apparently it came up at least 4 years ago. Can we get an update as to whether this is being worked on? So many obvious things just seem to "live" over here on the community pages with little progress in development.

rcppubs23 · ‎04-16-2022

I don't think there is really any "confusion"--at least not on the users' end. It's just that Constant Contact can't seem to understand that an image, for example a 150px wide button, should not be enlarged in mobile view to fill the mobile device width. Even if it wasn't just bulky and ugly in the layout, it gets blurry when enlarged that much. Same problem people have mentioned with thumbnail headshots. You need to allow us to specify a width for image in mobile view!

rcppubs23 · ‎03-24-2022

The problem with the "workaround" proposed by @Frankie_P is that there is like a quarter-inch or so space (depending on your browser settings) between the bottom of the photo and the text block where you are putting the caption. It's very hard to make clear that it actually goes with the photo! If this workaround is the "solution," at least we need to be able to specify the padding between photo and text (caption). As @mkautzman points out, it is a very long time since 2016 when the thread started. While I do understand there can be many reasons why this may not have been prioritized, it certainly seems that by now we should at least be able to get an answer of whether this is something CC plans to actually consider. And as @RobertE473 points out, it is not possible to do this AT ALL, when you insert the photo into a text block so the text can run around the photo. So in this case, space or no space, adding a caption is just not possible. Perhaps the philosophy is that a photo that's imbedded in text should be self-explanatory, but who is deciding that? Not those of us who are writing newsletters rather than marketing pitches.

rcppubs23 · ‎03-16-2022

Frankie_P The problem with your "workaround" - the thing I am trying to avoid - is that when you save after you select a list, you have to actually schedule the email, even though you may not know when it will be ready to go out. Especially if you are experimenting with your layout, you may have several emails in progress, only one of which will ultimately be used. So you don't want to run the risk of having one accidentally go out because you werne't paying super close attention to the campaigns that are really only temporary and will probably not be sent (or most of which will not be sent).

rcppubs23 · ‎03-14-2022

I can't speak for @BrianJ557 but it doesn't seem to me "schedule for later" is a solution. Sometimes you want to be able to see what's happening with the list or segment already assigned, and you don't want to have to set a time on it. There should be a way that you can assign the list it will ultimately go to but keep it in draft mode.

rcppubs23 · ‎03-14-2022

I'm really baffled why this is taking so long. If it's really hard to do, at least they could provide an indented copy block. Not ideal but would be simpler (for the user) than the work-around I've been doing with the 2-column block. The other similar ESPs (Not naming because they will just be removed by CC) mostly offer a block element like this. The best thing would be if you could select a block of text (a paragraph, 2 paragraphs) and apply a blockquote to it (or the Constant Contact equivalent of that, maybe a div?). Part of the problem seems to me to be that Constant Contact doesn't really consider the use of their tool to be for newsletters, but more for short marketing emails. Does anyone know if there IS a tool that's more for newsletters, without getting into the rabbit hole?

rcppubs23 · ‎02-19-2022

Does anyone have a solution to removing a subscriber from an automated series without removing them from your list? It seems like when a subscriber changes their email address they are treated as a "new subscriber" which in our case means they start receiving a series of emails introducing them to the site, something really intended for new subscribers. Is there a work-around to let me stop a name in that condition from receiving the series (which they likely received before)?

rcppubs23 · ‎02-03-2022

Also, sometimes you get a popup that says "you may have been logged out" - doesn't say that you WERE logged out. Does the system not know whether you were or not?

rcppubs23 · ‎02-03-2022

We just recently encountered a situation where it would have been really helpful to have this feature. We have a small list of spanish-speaking readers and occasionally send an email in Spanish to that list only. Recently we made the error twice of sending it to the wrong list, to people who had never expressed any interest in the Spanish mailings. We've been discussing what to do to have a double check before the email goes out on what list it is going to. As things stand generally, this falls only on the person who actually does the send. There is no way a second proofreader can double check to be sure the settings are right.

rcppubs23 · ‎01-21-2022

In one of the redesigns of the constant contact "experience" all the fields in my contact records got messed up. For instance the zip code now appears in one of the custom fields which was an answer to the question of where the subscriber heard about our list. A bunch of data either got lost or moved to a different field. I bet that is what happened to @SusanJ7552. I sincerely hope Constant Contact will eventually do something to rectify this mess they created.

rcppubs23 · ‎01-21-2022

I got an email from Constant Contact about your plan to migrate update profile and confirm opt-in emails to your "newest editor". It offers me 2 choices, only one of which is even an option as far as I'm concerned. (The 2nd option, letting you upgrade to some generic language is useless.) So the 1st option tells me: You can access the Contact Email Page, which will instruct you to "upgrade" your Update Profile or Confirm Opt-in email. I don't know what the contact email page is, nor could I find it in CC's help documentation, nor browsing all the menus in the account. Does anyone know what/where this is? I don't think I even have either of these emails set up, but maybe I do going way back almost 2 decades to when we opened our account! The message sent from CC seems to indicate that now I MUST have them, so really need to find this.

Links On Reporting Page Going To Sent Report (Clic...

Survey Page Response Notifications

Re: Formatting Issues with Copy and Pasted text

Re: cross device template

Re: Please place a pop up on screen when you get t...

Re: cross device template

Re: Ability to insert an indent for paragraphs

Re: Ability To Insert Quote Action Blocks

Re: Ability To Insert Quote Action Blocks

Re: cross device template

Insert blockquotes into campaigns

Re: Ability to Import Image from Canva Library at ...

Re: A/B Testing Subject Line for Custom Code email

Changing Font Size In Cross Device Templates

Re: social icons

cross device template

Overview: Email resend options

Re: Edit Resend to Non Openers email before it sen...

Re: Add alt text to Read More image

Re: Ability to turn off Stacking columns on mobile

Re: Prevent automatic image sizing on mobile view

Re: Captions for photos

Re: Add "Not Yet" to Send Screen options

Re: Add "Not Yet" to Send Screen options

Re: Ability to insert an indent for paragraphs

subscribers in automated series

Re: Please place a pop up on screen when you get t...

Re: Attaching lists before scheduling

Re: Tutorial: Insert a Donation Block Into Your Em...

migrating Update Profile and Confirm Opt-In emails