Hello @JulieL34,   Thank you for that information. We are bringing this to our higher level of support so they can do additional research, if we need more information we will follow up with you tomorrow. Thank you!  ... View more

Hello @JulieL34,   We completely understand how you feel about this. If you would like we can do some further research on this issue and track the feedback on your account as well. Please email social_support(at)constantcontact(dot)com your username, a reference to this post, and the title of the newsletter that this is happening in. Thank you!  ... View more

I see others are commenting on this in another thread. Is it being worked on by the "product team"? I ask because it's been like 8 months since I first entered the discussion and no word from Constant Contact other than asking us questions. And the problem continues! ... View more

Hello @WICTS    Thank you for reaching out. While these types of options aren't yet a feature, I can certainly provide the feedback to our team. Please feel free to reach out should you need anything else. Thank you for choosing Constant Contact and I hope you have a nice day.  ... View more

I just learnt that a forwarded e-mail can be unsubscribed and in essence unsubscribe the person originally on the e-mail list. Then there is process which is not easy to get re-subscribed. My question is why was I not told about this issue , as I am sure I have lost numerous customers due to this issue? Why was this problem not explained to me earlier, as I am sure in was a known problem???? ... View more

I agree!!!  And I'm ready to go back and use my legacy templates because there's so many features that are missing in the new templates.   No HTML feature - I used this EVERY DAY so I didn't have to create certain banners from scratch each time. No Forward to a Friend - Why not?!  No Web Link - I can't see any way to create "View as web page" which was very useful for sharing on social No UNSEND.  In the legacy template, if we hit send and then realized we forgot something, we could un-send within a few seconds and edit.  Now we can't. I can't figure out why, when the coding for these features already EXISTS, that they're not included in the new templates.   ... View more

Yep, we finally get line spacing and it doesn't work for bulleted text.   And, I still can't figure out how to box a column or change the background color of an entire text box without using a template which would necessitate having to recreate our newsletter branding. I'm not a graphic artist or a tech wizard and I'm tired of having to create a text image in InDesign/Illustrator and bring it in as an image which doesn't translate well in the final product. I'm, again, tempted to go back to Mail Chimp. ... View more

And further, it's not only that an image can span the full width but it does, always, as far as I can see. Things that are intended as small icons, in the mobile version span the full width of the phone screen. Need a way to specify the maximum width of an image in mobile. ... View more

Or maybe someone in the community has figured a way around this problem??? ... View more

I, too, create an email newsletter for a group that is interested in new content that does not show up at a website. Having a table of contents using anchors within the email is helpful when reporting on activities, reports, and news. It allows the user to quickly locate information within the newsletter, reducing searching by scrolling. Surely, Constant Contact is capable of offering this tool to those who want to use it. ... View more

you're not missing anything. They took it away. If your account still gives you access to the 2nd generation editor you can use that, but there are a lot of features in the 3rd gen you won't have access to. Just depends what's most important to you.   My experience is that the phone operating systems will link the phone number anyway (whether you want them to or not), so you may not need to worry about that aspect of it. (Also dates, and words like "today.")   This has been under discussion by many of us Constant Contact customers pretty much since Day 1 of the new editor. It seems pretty clear they are not going to restore the html access feature. And you really need it, especially since CC has not fixed the various glitches like randomly changing background color of text blocks in an email. With html access, you could go in there and fix it, rather than trying to trick the interface into doing what it's supposed to do. ... View more

It would be very helpful to be able to see the preheader line on the final page when scheduling an email. Oftentimes I don't even think about the header until I get to this page, and then I miss the preheader altogether, and have been pretty embarrased a few times when the preheader says something totally unrelated to the email. I would rather have no preheader option than to not have it available on the final review/scheduling page. ... View more

Hello @LittoralSociety  Thanks for the feedback about this as it can help us make changes to our processes in the future. I'm very sorry that you felt like there wasn't enough communication on this feature in the past. Would something like a notification on the post be helpful to you? ... View more

Ditto! ... View more

Response from @CristianR50, No. There really needs to be a separate role all together that provides view access to events/emails, etc. and allows download of registration reports for events. Here's the thought process. We are an event driven organization. As the admin, I do not want anyone but the folks I think will understand how to use the program having access to be able to create anything. However, since we are creating events/registration pages/emails, etc. for the event planner, it would be nice to be able to do so and then allow the event planner to go into Constant Contact to view/approve what is created and then be able to run their own reports on registrants once the event is live. ... View more

Response from IslandRec:  "Yes. We have a lot of different sports and programs. Under "Youth Sports," I tag past participants with what sport they participated in so I can send sport-specific emails out.    I know I could export tag and make a new list, but it's a lot of extra steps and it's been affecting how many emails I send out." ... View more

Hello @MelissaS95,    Thank you for your feedback! I am tracking this information on your account and submitting it over to our engineering department for review. Have a wonderful Wednesday!  ... View more

Ditto ErieBar's point. HTML access just allows a lot more control & flexibility for end users familiar with using it. I am still using the 2nd generation editor for my campaigns because it has html access. ... View more

Thanks! This sounds like a great workaround, and I'm looking forward to trying it. ... View more

I had the same issue! It would have been REALLY nice to be able to edit the links within the sent emails. I hate that I had to send out an additional email to our employees saying - oops...here are the right links. UGH! ... View more

vertical line spacer please!! ... View more

There used to be a tab on the image menu  drop down to create a caption for an image without having to add a text box and then it messing up the rest of the email.  Now it is tedious at best to add a caption and it messes up the text and spacing.  Today I called for help and still it took me probably an extra hour to try and get everything in alignment.  One of the caption is still off center.  There used to be the option for the caption.....why would you take that away?  Please add it back into the image menu, please....it is very frustrating.  ... View more

Also when you try to insert a block of pretty much any kind, so far as I can tell, or to move a block to a different position, if you need to scroll up or down, the page goes haywire and zooms past the point where you want to go. Then when you try scrolling back in the other direction, again it speeds up as you go and you often can't get it moved into the position where you want it. ... View more

FWIW, we had our open rates double, if not triple, all of a sudden in March of 2018 - BEFORE we switched to the new editor.  The rates stayed the same after we switched, which says it's not related to the editor, but to some other mechanism.  Also of interest is that we don't see anywhere near the click-through rates on our tracking services that CC is showing.   ... View more

This is incredibly annoying and frustrating. Wish I hadn't bothered trying to switch to third generation. ... View more

I really do not like the new reporting page. It is not efficient. I liked when I could see everything in one place rather than having to to to different tabs for each item. I am hoping that you are rethinking this and coming up with a better reporting page(s). ... View more

Just overall there needs to be more options offered for reporting on multiple campaigns, as outlined by other commenters and in other ways as well. For instance, if the same link appears in multiple emails, it would be helpful to be able to see whether there are subscribers who click it often. ... View more

So we did get the vertical divider, FINALLY, that was mentioned in the original post. Can someone from CC address the question of whether the background color issue is even being considered or if it's something that has been ruled off the table? This has been under discussion for over a year so it seems like some update is really called for! ... View more

Hey @JulieL34, thanks for your feedback! This is actually something we have in the works, however, we don't have an ETA for when it will be available. I'll make sure to update this thread as soon as it is though!  ... View more